Customer Service Representative. Responded promptly to customer inquiries via phone, email, and chat, addressing concerns and resolving issues in a timely and empathetic manner. Collaborated with cross-functional teams to resolve complex customer problems, ensuring a seamless resolution process. Demonstrated in-depth product knowledge to assist customers with product selection and usage inquiries.Customer Support SpecialistUtilized active listening techniques to understand customer concerns, empathize with their situations, and provide tailored solutions. Documented and tracked customer interactions, contributing to a comprehensive customer history database. Collaborated with the training team to develop and deliver product knowledge sessions for new hires, ensuring a well-equipped team. Recognized as a "Top Performer" for consecutive quarters based on customer feedback and resolution efficiency