Ann Kim Email & Phone Number

New York, Ny, Us

Remote

A startup SaaS online learning experience platform that hosts high-quality digital courses and resources.Support CEO with scheduling, travel arrangements, and correspondence management. Facilitate information flow between clients, leads, and internal teams. Oversee lead generation, manage inbound inquiries, and execute outbound campaigns. Organize digital files, prepare documents, maintain records, and update CRM data. Collaborate on designing and implementing internal processes, coordinate with stakeholders, and handle billing, data maintenance, and project management tasks.● Streamlined executive operations, enhancing CEO productivity by prioritizing tasks and follow-ups.● Led over 6000 lead contacts through 20 successful outreach campaigns using Apollo.io, boosting engagement.● Optimized business operations, leading to increased internal process efficiency.● Enhanced client satisfaction by acting as a key point of contact, improving communication and service response time.

Provides remote administrative support to a New York City-based executive, managing travel, scheduling, and event coordination. Handles bills, online shopping, and customer support.● Managed ad-hoc tasks efficiently, ensuring timely completion.● Improved event planning for more enjoyable, stress-free gatherings.● Adapted to remote coordination challenges while maintaining high service standards.

Hillsborough, Nj

RB Manufacturing, LLC, manufactures, markets, and sells household, cleaning, and specialty food products in North America, notably Lysol.Assisted EHS Manager with administrative tasks, including organizing and updating records for staff training, contractors, Safety Data Sheets (SDS), and medical results. Conducted routine inspections of emergency and First Aid equipment to ensure compliance with safety standards. Managed PPE inventory, including ordering, distributing, and replenishing supplies. Oversaw contractor database and approval process, ensuring accurate data entry. Supported EHS operations with ad-hoc project tasks.● Improved record-keeping efficiency by reorganizing SDS and medical results documentation.● Ensured readiness of emergency equipment through regular, thorough inspections.● Streamlined PPE supply management, ensuring consistent stock levels.● Enhanced contractor oversight by maintaining up-to-date database.● Contributed to successful execution of safety initiatives and training programs.

New York, Ny

Established in 2016, the Int'l Institute of Diamond Valuation was a recycled diamonds and jewelry company started by De Beers. The company closed in April 2019.Collaborated with De Beers' UK-based IM team and third-party support on testing websites, Microsoft Dynamics CRM, and ERP systems. Provided business requirements for system improvements and new features. Delivered performance reports on inventory, purchasing, and events, using Excel and PowerPoint. Assisted with finance and inventory reconciliation during audits. Analyzed inventory data and recommended strategies, while managing relationships with diamond buyers and auction submissions.● Enhanced information management systems by ensuring effective integration of new features based on business requirements.● Successfully facilitated development and implementation of Salesforce CRM to streamline operations, ensuring alignment with business needs and De Beers' policies.● Improved inventory management processes, optimizing purchasing and distribution strategies.● Contributed to company's strategic decisions by providing accurate and insightful performance reports.● Strengthened company’s auction and distribution strategy through proactive buyer engagement.

New York, Ny

Developed relationships with a wide range of diamond buyers (trade and retail) to provide distribution channels for inventory.

New York, Ny

Established in 2010, White Pine Trading LLC is a recycled diamonds and jewelry trading company.Managed B2B customer accounts, servicing diamond dealers and jewelry retailers globally through email, phone, and in-person interactions. Oversaw sales, invoicing, and customer communications, converting leads into new business opportunities. Collaborated with finance team to verify credit and payments, ensuring seamless transaction flow.● Expanded customer base by successfully converting leads into accounts.● Tailored inventory solutions, ensuring customer needs were met with precision.● Optimized transaction processes, enhancing the efficiency of payment and shipment handling.● Collaborated with the Director of Certified Diamond Sales and IT department to streamline processes and develop the Salesforce CRM to improve efficiency.

New York, Ny

Developed and expanded e-commerce department, managing operations under the VP of Marketing & e-Commerce. Oversaw customer service, sales, invoicing, and shipping for domestic and international markets. Administered online listings, vendor communication, inventory tracking, and sales reporting, while documenting all e-commerce policies, processes, and procedures.● Generated over $1M in sales within the first year, surpassing set expectations.● Expanded company’s online presence, growing from three to eight platforms, including Amazon, eBay, and Overstock.● Streamlined e-commerce operations by developing comprehensive documentation and improving departmental processes.

New York, Ny

Oversaw day-to-day department operations, managing a team of three and collaborating with the VP of Diamond Sales & Auctions. Organized diamond auctions in New York, Hong Kong, Dubai, and Mumbai, including solicitation of diamond supply, appointment booking, catalog creation, and event management. Managed inventory tracking, processing, and control, overseeing millions of dollars in assets. Handled all financial transactions, including invoicing, payment confirmations, seller payouts, and sales reporting. ● Contributed to generating over $30M in sales in 2014–15 through successful auctions and trade events.● Successfully developed a profitable, independent Certified Diamond Sales program into a multimillion-dollar department.● Enhanced inventory management and sales reporting by assisting in Salesforce system development.● Efficiently coordinated high-profile global auctions, ensuring smooth operations and customer satisfaction.

New York, Ny

Managed two office relocations and trained a four-person administrative and inventory team. Oversaw intake, processing, and security of over $15M in diamond and jewelry inventory. Generated and reconciled inventory and sales reports with finance, supporting quarterly and annual audits. Provided sales support and contributed to the development of the Certified Diamond Sales program. Assisted Head of IT in technical assessments, equipment procurement, and implementation of Zoho CRM.● Led office administration and operations during expansion from five to over 50 employees internationally.● Supported rapid company growth, including two successful office relocations.● Ensured efficient inventory control, supporting audits of multimillion-dollar assets.● Contributed to the launch of the Certified Diamond Sales program.● Optimized operations through CRM system implementation and equipment management.

New York, Ny

Founded in 1876 by Melvil Dewey, Library Journal magazine is the most trusted and respected publication for the library community.● Compiled, edited, and formatted the weekly news publication Library Hotline.● Edited, proofread, and wrote articles and columns in the magazine and its supplements.● Stood in as Reference Editor during the summer of 2010.

New York, Ny

The world’s premier modern art institution.● Created and edited copy for official correspondence, programs, marketing materials, and all Museum print, radio, and web advertisements. Built and edited e-newsletters on the email-marketing platform Silverpop.

New York, Ny

● Assigned and edited graphic novel reviews for the print column and website.● Solicited, compiled, and edited submissions for supplements and directories.● Planned and coordinated materials and set-up for trade shows as well as arranged and hosted our award and networking events.● Copywrote and copyedited website content and publicized events, promotions, and features via the website, e-newsletters, and listservs.● Responsible for freelance payroll, ordering supplies, and general editorial and administrative staff support.