Ann K Joyce Email & Phone Number

Quality focused, detail oriented, dedicated to managing resident needs, family member and employee concerns.Highly engaged in recruiting and developing associates, facilitating resident and family member concerns. Adept in providing a personalized sales process. Skilled in communications, computer programs, financial reporting, assessing needs and implementing cost-effective solutions. Passionate in delivering high quality care, anticipatory service, creating memorable experiences in a safe, pleasing environment for all stakeholders.Key accomplishments include the immediate response to recent weather emergencies affecting the senior living communities, specifically cold weather freezing conditions with power outages and significant water damage. Created task forces to ensure resident safety and comfort. Implemented resident relocation plan due to water damage at the Edgemere community. Supported water remediation company efforts. Worked with facilities maintenance and ownership to reduce exposure for future events.Significant labor cost savings realized at the North Richland Hills community in a three phase process: Agency Staff eliminated, unpaid meal breaks enforced, overtime control plan instituted.

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  University Of Washington