Ann Miller, Mps-Ol, Shrm-Scp Email & Phone Number

Nashville, TN, US

Direct the human resource and operation strategy for multiple businesses, both on premise and remotely.

Hendersonville, Tennessee, United States

* Conduct virtual and in person training for various leadership teams* Work with leadership on streamlining roles, matching talent to the right role, and eliminating redundancy * Lead pay equity testing and performance gap analysis to identify/mitigate risk, optimizing processes, and root cause performance issues* Cross training to increase staff.

Goodlettsville, Tennessee, United States

• Direct the operational strategy for a niche high end custom home and remodeling company. Act as the key liaison between clients, prospective clients, leadership, and staff. Responsible for being a subject matter expert.
• Led the change management, corporate culture, and communication strategy for the organization as ownership changed hands
• Proactively developed a Go-to-Market strategy to target efforts towards ideal clientele
• Developed 100% of the operational standard operating procedures including telephone etiquette, prospective client intake forms, customer service protocol, sales funnel process, and home construction checklist (permits.
• Worked with leadership to develop organization’s future desired organizational hierarchy, corresponding job descriptions, and action plans to implement new positions
• Developed the process for budgeting and estimating job bids

Gallatin, TN

• Directed every aspect of managing the US territory for existing and potential Servpro territories. Responsibilities included mapping territories, territory naming conventions, and working closely with the sales team to.
• Leveraged ArcGIS mapping to automate and establish 1K+ logical territories that the sales team could market to prospective franchisees, creating $64M in potential franchise revenues
• Worked collaboratively with multiple departments to discuss the profitability and potential success of all potential franchisees
• Trained over 100 team members on ArcGIS software usage
• Built role from the ground up including establishing standard operating procedures, documenting role duties, and establishing all territory policies
• Developed a standardized process for developing the naming convention of each newly franchised territory

Gallatin

• Managed the web presence for all 1.8K Servpro franchisee pages, which included reviewing, approving, rejecting, or providing feedback on every single piece of new online content. Worked closely with franchisees to make.
• Consistently exceeded reviewing 17K pieces of content each month compared to 10K-12K by peers
• Developed templates and FAQ sheets to increase productivity and response time for common content edit/rejection notifications
• Served as part of a team that implemented proprietary software Web Stages 2.0
• Worked with corporate office to establish a monthly teamwork development session based on John Maxwell’s 17 Laws of Teamwork

• Directed the operational strategy and day to day operations for Miller Chiropractic, which included establishing several new businesses, taking over pre-existing businesses, and moving locations multiple times..
• Grew each office business volume by 40-60% over time
• Documented all office standard operating procedures to ensure consistent quality and accuracy for all processes

Bachelor Of Science - Bs, Organizational Leadership

Masters Of Professional Studies, Organizational Leadership