Ann Miller, Mps-Ol, Shrm-Scp Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Direct the human resource and operation strategy for multiple businesses, both on premise and remotely.

Hendersonville, Tennessee, United States

* Conduct virtual and in person training for various leadership teams* Work with leadership on streamlining roles, matching talent to the right role, and eliminating redundancy * Lead pay equity testing and performance gap analysis to identify/mitigate risk, optimizing processes, and root cause performance issues* Cross training to increase staff efficiency and leveraged to move team members into optimal roles to maximize their productivity * Create standard operating procedures for a businesses* Develop multiple standard operating procedures, employee handbooks, develope entire HR departments

Goodlettsville, Tennessee, United States

Direct the operational strategy for a niche high end custom home and remodeling company. Act as the key liaison between clients, prospective clients, leadership, and staff. Responsible for being a subject matter expert on vendor product portfolios, cost structure, and product education. Often responsible for managing multiple projects concurrently. • Led the change management, corporate culture, and communication strategy for the organization as ownership changed hands• Proactively developed a Go-to-Market strategy to target efforts towards ideal clientele • Developed 100% of the operational standard operating procedures including telephone etiquette, prospective client intake forms, customer service protocol, sales funnel process, and home construction checklist (permits, policies for contracting sub-contractors/vendors, licensing). • Worked with leadership to develop organization’s future desired organizational hierarchy, corresponding job descriptions, and action plans to implement new positions• Developed the process for budgeting and estimating job bids • Built strong relationships with sub-contractors and vendors which resulted in projects consistently finishing on time and under budget• Spearheaded building corporate brand by creating relationships at Chamber events, attending key events in the city, and building relationships with all local banks and mortgage/title companies • Responsible for $4M+ in annual sales revenues

Gallatin, Tn

Directed every aspect of managing the US territory for existing and potential Servpro territories. Responsibilities included mapping territories, territory naming conventions, and working closely with the sales team to make sure they had all of the assets needed to pitch potential franchisees on Servpro and its available territories. Often responsible for managing several prospective client projects concurrently. • Leveraged ArcGIS mapping to automate and establish 1K+ logical territories that the sales team could market to prospective franchisees, creating $64M in potential franchise revenues • Worked collaboratively with multiple departments to discuss the profitability and potential success of all potential franchisees • Trained over 100 team members on ArcGIS software usage • Built role from the ground up including establishing standard operating procedures, documenting role duties, and establishing all territory policies• Developed a standardized process for developing the naming convention of each newly franchised territory • Pioneered Toastmasters charter club with 42 members

Gallatin

Managed the web presence for all 1.8K Servpro franchisee pages, which included reviewing, approving, rejecting, or providing feedback on every single piece of new online content. Worked closely with franchisees to make sure their Google reviews were positive and were set up for search engine optimization. • Consistently exceeded reviewing 17K pieces of content each month compared to 10K-12K by peers • Developed templates and FAQ sheets to increase productivity and response time for common content edit/rejection notifications • Served as part of a team that implemented proprietary software Web Stages 2.0• Worked with corporate office to establish a monthly teamwork development session based on John Maxwell’s 17 Laws of Teamwork

Directed the operational strategy and day to day operations for Miller Chiropractic, which included establishing several new businesses, taking over pre-existing businesses, and moving locations multiple times. Provided front office support for all clientele, which ranged from 100-300 patients per week. Operational responsibilities included scheduling, submitting insurance claims, Accounts Receivable/Accounts Payable, and HIPAA compliance. Recruited, interviewed, hired, onboarded, and trained all staff. Managed HR policies, HIPAA compliance, and personnel evaluations. Directed all marketing efforts which included attending local events, social media management, and marketing collateral. Assessed business analytics and trends to inform future business decisions. • Grew each office business volume by 40-60% over time • Documented all office standard operating procedures to ensure consistent quality and accuracy for all processes

Bachelor Of Science - Bs, Organizational Leadership

Masters Of Professional Studies, Organizational Leadership