Ann Kohnstamm Email and Phone Number

Create a warm and welcoming experience for clients through excellent customer service with a professional yet personal demeanor. Keep client files organized and up to date as well as ensure all new clients fill out the proper paperwork, waivers, insurance forms, etc. Update client profiles. Make daily bookings and reservations in current reservation system. Assist in any events during the week, evenings and occasionally weekends. Keep the front desk organized, clean and tidy as well as the stock room, retail areas, restrooms, etc. Support owners and staff where needed. Knowledge of current pricing, events, classes and sales. Build relationships with clients to ensure return customers and seek to provide a high level of satisfaction. Problem solving and quick thinking are required while doing multiple tasks at the front desk are required.

Part-time Professional Organizer and Stager for private residences.

Temporary/Seasonal Leasing Assistant and Front Desk Admin

Provide exceptional service to customers by implementing company methodology and practices through attention to detail, assisting customers with in-depth knowledge of store goods, style consultations, gift selections and completing transactions. Kept Social Media (Instagram and FB) up to date with photos and marketing materials. Organized the backrooms, storefront and cashier area. Operated POS cash register, including refunds, cash and credit card transactions. Handled any disputes in a calm and intelligent manor. Ensured all transactions and money was tallied and reported on daily log sheets. (Had a 6 month break as ownership changed hands and the store was revamped).

Created visual aids including brochures, flyers, PowerPoint presentations, proposals, spreadsheets. Prepared: letters, labels and envelopes for client correspondence. Produced regular Regional and National quarterly reports and distributed reports to companies and clientele. Corresponded with local businesses and software representatives. Created and maintained contact database. Coordinated meetings and travel arrangements. Operated multi-line phone.

Managed and oversaw all Cruise bookings, Cruise Line Representative relationships, all client documents and all cruise line marketing materials.. Provided exceptional customer service. Actively promoted and sold Tour packages, Cruises, Airline tickets (Domestic & International), provided sales expertise and customer service to clients. Managed multiple clients, reservations and phone lines. Prepared airline tickets, car rentals, hotel reservations, cruise documents and travel insurance. Created, marketed and managed private events for multiple cruise line informational nights or cruise events and parties.

Provided customer service at the highest level for our AAA Members. Actively promoted and sold Tour packages, Cruises, Airline tickets (Domestic & International), provided sales expertise and customer service to clients. Managed multiple clients, reservations and phone lines. Prepared airline tickets, car rentals, hotel reservations, cruise documents and travel insurance. Created, marketed and managed private events for destination informational events/parties.