Ann Lim Email & Phone Number

Medway, MA, US

Chicago, IL, US

Program lead managing several strategic customer programs within the US and internationally in Europe and Asia to deliver interactive user experiences with real time streaming (webRTC), live (HLS/DASH) and/or video-on-demand (HLS/DASH) for betting, watch-together, and multi-angle events,

Frisco, Texas, US

• Started with Envivio in 2014 which was acquired by Ericsson in 2016 and recently spun-off as MediaKind 2019Program lead in managing key US accounts such as Comcast (inc. X1 Syndication partners), T-Mobile, etc. to.
• Manage and drive program implementation plan and schedules on new product and feature from lab evaluation to production launch with the customer teams and internal teams for planning, installation, system integration.
• Escalate and manage program/project issues to the appropriate Product Owners and customer teams to ensure resolution is provided in a sense-of-urgency manner to ensure customer satisfaction and success.
• Conduct internal sync reviews (daily/weekly depending on account needs) to bridge cross-functional teams in Duluth, GA, Denver, CO and Rennes, FR with participation from Product Owners, R&D & Sustaining Engineering.
• Conduct weekly/monthly customer reviews of program/project status, issue management, roadmap reviews, etc. for each customer account.
• Provide weekly executive dashboard status report across all North American accounts for MFVP portfolio

Kista, Stockholm, SE

• Envivio acquired by Ericsson - Oct 2015. Program and project manage key North American accounts such as Comcast, Charter/Time Warner Cable, Cox Communications, AT&T (DirecTV), etc. to deploy virtualized TV-everywhere.
• Develop and drive program/project implementation plan and detail schedules with the customer teams and internal teams for planning, installation, system integration, end-to-end testing, trial support, training and.
• Escalate program/project issues to the appropriate internal and customer teams to ensure resolution is provided in a sense-of-urgency manner to ensure customer satisfaction and success.
• Conduct daily internal sync to bridge cross-functional teams in Denver, CO and Rennes, FR with participation from Product Marketing, Engineering, QA, Customer Support and Professional Services.
• Conduct weekly/monthly customer reviews of program/project status, issue management, roadmap reviews, etc. for each customer account.
• Provide weekly executive dashboard status report across all North American accounts

San Francisco, CA, US

• Program and project manage key North American accounts such as Comcast, Charter/Time Warner Cable, Cox Communications, AT&T (DirecTV), etc. to deploy virtualized TV-everywhere platforms for live and video on-demand.
• Develop and drive program/project implementation plan and detail schedules with the customer teams and internal teams for planning, installation, system integration, end-to-end testing, trial support, training and.
• Escalate program/project issues to the appropriate internal and customer teams to ensure resolution is provided in a sense-of-urgency manner to ensure customer satisfaction and success.
• Conduct daily internal sync to bridge cross-functional teams in Denver, CO and Rennes, FR with participation from Product Marketing, Engineering, QA, Customer Support and Professional Services.
• Conduct weekly/monthly customer reviews of program/project status, issue management, roadmap reviews, etc. for each customer account.
• Provide weekly executive dashboard status report across all North American accounts

Boston, Massachusetts, US

• Program Manager for North American enterprise accounts (Comcast, Charter, etc.) and providers in Latin America managing corporate initiatives, new product launches into trial markets and national roll-out of.
• Develop and drive program/project implementation plan and detail schedules with the customerteams and internal teams for planning, installation, system integration, end-to-end testing, data migration, trial support and.
• Provide direct requirements and selection in potential subcontractors in new programs coordinating kick-off, interview process, training, invoice payments, etc.
• Escalate program/project issues to the appropriate internal and customer teams to ensure resolution is provided in a sense-of-urgency manner to ensure customer satisfaction and success.
• Responsible for customer sales presentations, RFI/RFP support regarding Professional Services offerings, generating and finalizing Statement of Work (SOW) working internally with Sales, Product Management and.
• Serve as internal point of contact interfacing with various functional and distributed teams across the globe such as Order Administration, Manufacturing, Finance, Billing & Receivables, various Software Engineering &.

Bridgewater, New Jersey, US

• Program & project manage multiple strategic international contracts in number portability deployments interfacing with regulatory agencies, service providers, system integrators, and/or subcontractors in Asia, Europe.
• Develop project implementation plan with the customer(s) & internal teams for planning, installation, system integration, data migration, etc. from project commencement to industry service live.
• Manage allocated budgets based on initial P&Ls from inception to completion among several organizations providing periodic detail assessment before corporate risk management & operations management team.
• Monitor contract compliance ensuring contractual obligations are met within budget and on-time.
• Continue to meet all target goals by identifying & tracking high risk areas, implementing risk mitigation early & establishing contingency plans, as needed.

Bridgewater, New Jersey, US

• Designated lead on several client projects which includes contract negotiation, coordination, planning, system integration including data migration and installation both on and off site.
• Provided 24x7x365 technical tier 2 field support including system administration and Oracle database administration of multiple client-server environments utilizing Solaris 8, Oracle 8i, 9i and 10g, Apache and SunOne.
• Analyzed and recommended the next generation hardware architecture and database layout for DBAS II product roadmap and specific customized DBAS II implementation for specific customer wins.
• Developed and delivered a variety of application and system administration training courses on the DBAS II/AFM application spanning from 2 to 4 days that are tailored to clients’ business needs and requirements.

New Brunswick, NJ, US

• Supervised the day-to-day operations of Cook/Douglass Campus Student Computing Facilities
• Managed payroll processing for over 80 RUCS student consultants
• Designed and Conduct both the New Consultant and Site-Specific training sessions
• Chaired & implemented RUCS Campus Computing Facilities Documentation Project
• Inspected and Maintained the computer labs on Cook/Douglass Campus
• Troubleshot on-site local and network problems

Bs, Biotechnology - Microbial Option

Education record