Ann Linden's Location
Minneapolis, Minnesota, United States, United States
Ann Linden's Contact Details
Ann Linden work email
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Ann Linden personal email
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Ann Linden phone numbers
About Ann Linden
A retail professional with over 12 years of experience in operations and corporate facility management. Known for building strong team and vendor relationships, negotiating skills, leadership and managing multiple projects and priorities simultaneously in a fast-paced environment. Recognized for consistently improving processes to ensure best-in-class customer delivery and operational efficiencies. A hands-on team leader who is highly motivated and excels in dynamic, challenging environments with customer focused attitude.Specialties: Cross-Functional Team Building, Written and Verbal Communication, Process Improvement, Team Development, Vendor Management, Contract Negotiations, Employee Supervision and Development, Excellence in Customer Service, Data Analysis, Project Management, Corporate Facilities Manager, Coaching and Mentoring, Cost Reduction
Ann Linden's Current Company Details
Kleinman Realty Co.
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Office Manager
Minneapolis, MN, US
- Website:
- kleinmanpropertymanagement.com
- Employees:
- 69
Ann Linden Work Experience Details
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Office ManagerKleinman Realty Co.Minneapolis, Mn, Us
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Office ManagerKleinman Realty Co. Jun 2020 - PresentGreater Minneapolis-St. Paul Area -
Purchasing Manager (Indirect)Abra Auto Body & Glass Dec 2014 - May 2019Greater Minneapolis-St. Paul AreaAbra is one of the premier auto body and glass companies in America utilizing state-of-the-art collision repair technology and providing an exceptional customer experience.Procurement leader delivering results by optimizing supplier programs, delivering exceptional support services, relationship vendor management, sourcing, contracting, and flawlessly supporting growth to achieve maximum value for the company. Areas of expertise include: developing relationships with internal customers and suppliers, reducing total costs and standardizing procedures.Manage Indirect spend for multiple categories including: credit card processing, facilities for 400+ centers, fleet, office supplies, print, travel, uniforms, utilities.Establish Indirect Spend strategy for newly added centers through a seamless conversion of service and supplier programs.Point of contact for Field Staff and Corporate Real Estate Team on critical facility issues serving as the liaison between Abra and the Supplier to resolve issues timely and cost effectively.Built and maintain relationships with field staff and corporate employees at all levels of the organization to resolve day-to-day facility center related issues.Champion and implement cost saving initiatives (ie: vendor pay by credit card, national trash/recycling program, HVAC preventative maintenance program, uniform program)Partner with functional leaders to facilitate RFPs for new suppliers.Establish contract management strategy maintaining records of supplier contracts and monitor vendor performance against SLAs.Negotiate pricing, service levels and terms and conditions for Indirect category suppliers.Develope sourcing strategies, lead negotiations and contracting activities for Indirect services including Marketing, HR, Real Estate, Operations, Legal, IT and Finance.Strengthen reputation as a subject matter expert and maintain communication with all levels of management for Indirect Spend categories. -
Channel SalesCalabrio, Inc 2012 - 2014Calabrio is a proven leader in the Workforce Optimization Software marketplace, specializing in Quality Assurance Recording. Workforce Management and Analytics. A key stakeholder supporting business development in US and International (direct/indirect sales channels), managed existing accounts post implementation and administered sales agreements. Delivered high-level sales support to eight US and international sales reps, as well as, sales partner network: coordinated RFP/RFI responses, created quotes, coordinated installation, created SOWs and oversaw contract compliance, invoicing, accounting and collections. Managed day-to-day support of existing accounts: negotiated renewals, added licenses and distribution of license keys. Administered direct sales agreements between Calabrio and end user, as well as partner sales agreements.Delivered value-added service and support to key accounts: support presentation, negotiation and close of new professional services solution contracts.Implemented new processes, controls and best practices to support client management significantly increasing renewal rates and add-on sales.Key member in refining processes for RFP qualification and response management to prioritize RFPs, maximizing resources and improved close ratio.Developed and administered on-boarding training for Calabrio sales reps globally.Facilitated Partner/Customer deployment kick-off meetings and collaborated with Implementation Services Team to ensure hand-off from sales to implementation was successful.Assisted with streamlining sales process and incorporated into SalesForce.com to improve productivity. -
Central Facilities Management ManagerRegis Corporation 2008 - 2012Implemented facilities department to centralize $30M budget of repairs and maintenance needs across 5 divisions with over 7,000 salons, resulting in significant cost savings and vendor reduction. Managed Central Facilities staff.Point of contact for Construction, Operations, Real Estate and Field Staff on critical facility issues serving as the liaison between Regis and the Supplier to resolve issues timely and cost effectively.Developed and administered written and verbal program communication to internal and external stakeholders to ensure policies and procedures were properly maintained.Collaborated cross culturally streamlining and implementing best practice improvements. Developed working knowledge of cost drivers, identified new program opportunities to reduce spend and recommended to key stakeholders.Successfully launched facilities software program (ServiceChannel) within strict time-line while managing multiple day-to-day priorities in a high volume work environment.Negotiated and secured vendor contracts and actively monitored vendor performance against Service Level Agreements (SLA) and/or contracts. Continually reviewed vendors to maximize efficiency and cost control while maintaining a best-in-class customer visits.Reduced repair/maintenance vendors by 80% resulting in greater contract leverage, service level consistencies and fewer invoicing transactions.Implemented monthly budget analysis for Team members to utilize when determining expenditures in each salon. Coached team members to develop crisis management strategies to maximize efficiency and minimize expenses. Responsible for performance appraisal and disciplinary actions of subordinate staff.ablinden@comcast.net -
Operations Lead CoordinatorRegis Corporation 1999 - 2008Served as primary liaison between field staff and corporate office to resolve and provide direction concerning salon related issues. Managed Regis Division salon coordinators and assisted other divisions with hiring coordinators. Provided support to COO, VP and Directors thru administrative duties, department databases, spreadsheet preparation and other project tasks.Built and maintained relationships with field staff and corporate employees at all levels of the organization regarding day-to-day salon operations.Provided support to COO, VP and Directors thru administrative duties, department databases, spreadsheet preparation and other project tasks.Coordinated and assisted with facilitating regional meetings and events.Duties included: secured transportation, negotiated hotel rates, handled food and beverage arrangements and event communication. Managed, trained and developed Regis Division coordinators to work effectively with all levels of the organization and efficiently in a fast pace environment.
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P/T Sales AssociateHom Furniture 1999 - 2008Highly motivated sales associate with continuous high sales and customer satisfaction.Built and maintained relationships with customers by providing extensive product knowledge.Provide creativity to customers on options of furniture to fit their budget, style and spaces.Consistently surpassed monthly sales goals. -
Sales Director - Newspaper DivisionFront Page Marketing 1998 - 1999Greater Minneapolis-St. Paul AreaOrganized national sales promotion campaigns for clients utilizing over 150 newspapers in the US to funnel national sales promotion dollars into newspapers.Informed national retail, co-op and marketing managers benefits of utilizing program.Consistently surpassed sales goals by Training newspaper sales managers on how to develop special sections designed to bring in nontraditional revenue.
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Advertising CoordinatorMinnesota Newspaper Association 1990 - 1998Greater Minneapolis-St. Paul AreaWorked with Advertising Directors and Sales Representatives with newspaper cost proposals, demographic information, current newspaper advertising rates and circulation.Responsible for updating ad rates for MNA Advertising Service placement program (One Call One Order One Bill) with accurate information from newspaper members across the state. Prepared quotes, scheduled advertising space, distributed ad copy with insertion order and confirmed receipt.Oversaw Advertising Assistant and Advertising Sales Assistant; assisted with training of all new department employees.Administered all aspects of Minnesota Classified Advertising Network and 2X2 programs. (MCAN is a vehicle for statewide classified advertising and the 2X2 program is a regional/statewide display network.) Responsible for maintaining current and generating new advertising accounts. Promoted programs to newspaper members through weekly newsletter and promotional contests. Cold called publishers/owners of non-participating newspapers and outlined benefits of both programs.
Ann Linden Skills
Cross Functional Team Leadership
Vendor Management
Process Improvement
Budgets
Training
Project Management
Leadership
Team Building
Customer Service
Inventory Management
Team Leadership
Customer Satisfaction
Sales
Business Development
Marketing
Program Management
Contract Negotiation
Negotiation
Account Management
Strategic Planning
Forecasting
Business Strategy
Marketing Strategy
Software Documentation
Performance Management
Recruiting
Analysis
Microsoft Office
Business Process Improvement
Powerpoint
Marketing Management
Contract Management
Coaching
Microsoft Word
Operations Management
Business Analysis
Microsoft Excel
Sales Management
Business Planning
Project Planning
Change Management
New Business Development
Financial Analysis
Troubleshooting
Employee Relations
Purchasing
Facilities Management
Process Scheduler
Data Analysis
Visio
Ann Linden Education Details
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Accounting
Frequently Asked Questions about Ann Linden
What company does Ann Linden work for?
Ann Linden works for Kleinman Realty Co.
What is Ann Linden's role at the current company?
Ann Linden's current role is Office Manager.
What is Ann Linden's email address?
Ann Linden's email address is ab****@****ast.net
What is Ann Linden's direct phone number?
Ann Linden's direct phone number is +161299*****
What schools did Ann Linden attend?
Ann Linden attended Minot State University.
What skills is Ann Linden known for?
Ann Linden has skills like Cross Functional Team Leadership, Vendor Management, Process Improvement, Budgets, Training, Project Management, Leadership, Team Building, Customer Service, Inventory Management, Team Leadership, Customer Satisfaction.
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Ann Linden
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