Customer Care Specialist
CurrentMake sales or recommendations for products or services that may better suit client needs ➢ Engage in active listening with clients clarifying and confirming information as needed. ➢ Answer calls to clients to learn about and address their needs, complaints, or other issues with products or services ➢ Make calls to clients to confirm their online reservations for phone repair. ➢ De-escalate situations involving dissatisfied customers, offering patient assistance and support ➢ Transfer interested clients to proper channels and services offered by the company and also keep tabs of the proceedings. ➢ Enter customer information into the company’s database and ensure it is updated on a daily basis. ➢ Train new employees on how to use the company’s database that is the CRM(Customer Relationship Management) ➢ Met both qualitative and quantitative targets in a row. Achievements ➢ Provided personalized service to each customer, resulting to a 5 star rating.➢ Improved customer satisfaction by 12% in four months, according to in-store and online surveys. ➢ Increased client retention ratio by 20% over the course of three months.
