Achievements and Responsibilities: •Developed and executed successful online competitions with over 60,000 leads.•Created and managed social media channels and executed effective social media campaigns.•Managed the SEO function for websites and coordinated SEO campaigns.•Successfully managed and optimised new online initiatives, including banner advertising and affiliate marketing.•Successfully coordinated and hosted monthly Twitter Chats to build influence and brand awareness.•Effectively coordinated GDPR, social media workshops and masterclasses for stakeholders and industry partners.•Designed adverts, marketing materials and PowerPoint presentations from concepts to completed projects.•Successfully coordinated and executed special offers campaigns.•Proactively managed the UK online training programme – caribbeantravelguru.com, which saw the growth of over 5000 agents on the programme.•Successfully organised training events and roadshows in the UK – which received four consecutive yearly awards.•Successfully coordinated profitable roadshows in key European markets: Belgium, Holland and Luxembourg; for travel agents and tour operators staff.•Led and coordinated all data protection and data privacy-related tasks, ensuring that the B2B and B2C databases are GDPR compliant.•Designed and produced monthly email campaigns with open rates averaging 28% - 35%.•Successfully coordinated participation at trade and consumer shows in the UK, Spain, Holland, and Germany, in a sales capacity, in order to promote the organisation and its members and develop valuable contacts.•Represented 25 destinations in key European markets: Spain, Holland, Belgium, Germany and Luxembourg.•Developed valuable liaison with the travel trade in the United Kingdom and Europe (Spain, Holland, Belgium, Luxembourg and Germany), and in the Caribbean.•Contributed and produced market reports and annual marketing plan.

Achievements and Responsibilities: •Actively played a leading role in the development of the CTO’s UK and European websites (UK, France, Holland, Italy, Spain and Germany), ecommerce promotional activity and online marketing.•Successfully managed websites through content management systems (CMS).• Effectively coordinated and project managed high-profiled Tourism Summit at the European Parliament in Brussels; where tourism ministers and industry leaders met with representatives from the European Commission and funding agencies to discuss funding opportunities for tourism development in the Caribbean. •Monitored and analysed web visitor statistics using Google Analytics.•Managed the distribution of market trends, including visitor arrivals, new developments and transmit intelligence to stakeholders.•Successfully coordinated marketing forums, trade and consumer exhibitions and directors’ meetings, familiarisation trips for travel agents.•Produced tour operator surveys, quarterly reports and presentations.•Effectively project managed and compiled the first Caribbean Weddings and Honeymoons Guide brochure production including content and proof reading.

Achievements and Responsibilities: •Successfully coordinated marketing forums, trade and consumer exhibitions in UK and Spain and directors’ meetings.•Dealt with requests for assistance from trade and consumers.•Maintained general databases of all contacts (trade and consumer).•Provided assistance to all administrative and operational aspects of the office.•Provided assistance with events, functions and other activities.

Achievements and Responsibilities: • Supervised all in-store checkout control points and trained new employees.• Participated in store operational tasks: cashing up, store opening & closing.• Delivered great service experiences and performances across all checkout points.• Handled customer queries and complaints.

Achievements and Responsibilities: • Produced contracts for clients and dealt with customer queries. • Performed various administrative and archival tasks such as coding and storing files.

Achievements and Responsibilities•Provided information on the country’s tourism product and services to visitors.•Compiled data for the production of monthly tourism statistics and quarterly visitor exit survey reports.•Assisted in the implementation of tourism educational and public awareness programmes.•Arranged accommodation, transportation, and other related services to visitors and for familiarisation tours.