I managed plan and product migrations and drove proactive lifecycle management practices to achieve the goal of simplification whilst managing revenue and cost, capital expense, network capabilities and service performance. My responsibility was to work with product owners to develop and execute migration plans as well as leading engagement of appropriate stakeholders to ensure delivery of simplification opportunities across product and plan portfolios. Key AchievementsSupported and Managed Customer Migration —managed a wide range of stakeholders and cross-functional team members to notify and migrate over 500,000 customers to the Next G network. The project was completed on time with less than 0.1% of customer issues and complaints received. Developed Project Strategy and Plan for Product Simplification – Gained endorsement from fixed, mobility and pricing directors on the project plan to simplify the business product set by migrating 102,000 services to in-market plans and removing 291 old and out-dated plans resulting in $14.3M financial benefits. Completion was due to strong relationships and trust with stakeholders.Developed Execution of Customer Focused Plan – Created a detailed customer focused project plan to encourage regional and rural customers to self-migrate off Telstra Broadband Satellite on to in-market products. Customers moved at a rate of 33% per month above projected calculations. This occurred due to the attention to detail, using different approaches and techniques to target customers, managing issues as they occurred then readjusting the plan accordingly and ensuring early risk mitigation.

I was seconded through merit into a principal consultant role to diagnose the issues and need to establish and manage a forward looking and transparent program of work focusing mainly on operational spend. After 4 months the scope of the role expanded to include capital and other spend activities through the establishment of a Project Management Office that manages over 100 projects with spend over $100M. Key Achievements• Gained agreement from the Group Managing Director on the need to set up a PMO to provide a forward-looking and transparent program of work by focusing on supply and demand; thereby maximising the organizational effectiveness to deliver better quality, in a faster timeframe and complete more priorities• Defined and agree project charter that covers 10 areas of the project management office justification, vision, mission, critical success factors, objectives, functions, project success factors, metrics, staff, sponsor, organisational structure, stakeholders and operating rhythm• Clear stakeholder management plan to allow for concise, consistent and effective communications across a diverse group of stakeholders

I worked at NAB on the NextGen, the major transformation project that aimed to simplify systems and processes within the bank. My role required me to be able to work with key influential stakeholders to help implement data quality procedures and principles within the new systems and processes. Within the role I got promoted to project manage the implementation and initiation of a NAB wide data dictionary due to my excellent time management, communication and stakeholder relationship building skills.Key Achievements• Development of a data quality checklist to verify and confirm that the data quality principles were incorporated into the new system designs and processes.• Implementation of multi-functional data elements database – collaborated with stakeholders across the organisation, to develop a consolidated single source dictionary of over 500 business data elements. The dictionary is used organisation wide internal NAB employees to understand the meaning of financial terms and customer captured data entry.

Initially employed as a Senior Business Analyst within the Commercial Services practice of BearingPoint (a consulting agency) and promoted to Business Consultant after 8 months due to exceptionally managing multiple client relationships, project teams and fulfilling two roles in a resource stretched environment. Key Achievements• Creation and management of the business central of over 1,000 product and plan master list, that was then used by the organisation to track and monitor various information such as customer numbers and product mappings• Identification through analysis of large volumes of products and plans to cleanse or remove to allow customers to migrate from legacy systems to Seibel. This assisted in meeting the target of migrating 7 million customers in the required timeframe

I completed a three-month internship at Public Sector Mapping Agency (PSMA) as a Project Officer on a Points of Interest Project. I managed the collection of points of interest data via negotiating with companies to obtain copies of datasets at no or minimal cost and working with the teams to identify gaps exist.