Ann Marie Jackson Email & Phone Number

United States

United States

United States

Coordinated project activities, which included, but, were not limited to attending meetings, creating new jobs, workflows, and control cards along with scheduling and implementing them into the daily, weekly, and/or monthly batch processing within the expected timeframesProcess improvements included, but, were not limited to restructuring production workflows to minimize overruns and adhere to SLA agreements, automating/improving production batch processes to eliminate manual intervention, and streamlining batch processesMonitored and managed multiple production Claims and Financial batch/workflows across a multi-platform environmentCreated/Modified and tested automated balancing controls, MVS/OS JCL, and CA-7 schedulesResearched, analyzed and completed special request/projects Created/Updated and Resolved tickets in the Service Management Tracking/Reporting System within agreed SLA timeframeBreak fixes: Identified/researched production failures and corrected or escalated to appropriate departments/personnel for corrective actionDataStage code promotions, backups, and resets of failed jobsEnsured positive customer and vendor experience through communication and interaction Documented batch processes and proceduresKnowledge transfer: cross trained team members on new/existing processesProvided off hour support and backup support to other team membersParticipated in Disaster/Recovery testing

Dell

Coordinated implementations of new/existing jobs, flows, and modules within the expected timeframes Improved application jobs and schedules to minimize execution time and manual intervention due to batch failures and overrunsCreated/Modified OS JCL, ACR balancing, and CA-7 schedulesCreated/Managed entries in the Service Management Tracking/Reporting System for changes, incidents, and request tasks Was responsible for the process management of Blue Cross Claims Applications, such as Financial, Federal Employee Program, and data extraction/movement, across a multi-platform environment Identified/researched production issues and corrected or assigned to the appropriate departments for corrective action

Port St.Lucie, Florida

Excelled in office duties that included answering phones, greeting visitors, typing, registering new students, calling parents, assisting with daily attendance, and various other responsibilitiesServed as a substitute teacher and substitute health aide

Bachelor'S Degree, Business Studies And Computer Information Systems, 3.389

Honors - Cum Laude

Associate'S Degree, Computer Science

Computer Courses

Completed several computer courses in PC Troubleshooting and Networking.