Ann-Marie Lyons Email and Phone Number

I liaise with senior management both internally & externally with key account sites and 3rd party carriers in managing day to day business activities in overseeing our customers supply chain. I handle the most complex customer complaints, enquiries, reporting suites & driving high levels of customer satisfaction. • Leading the customer services logistics team which handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.• I am the escalation point for delivery issues from the Key Account customer and I work closely with our internal hub operations and a number of 3rd party carriers in the delivery networks to ensure all delivery issues are addressed in a timely manner and followed through to closure - with root cause & corrective actions completed via syncreon’s 5C process.• I have built a close working relationship with the customer Key Account control tower staff through understanding their day to day business requirements and servicing accordingly.• I have a strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams.• I ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.• I attend monthly customer & carrier operations meetings / QBR’s reviewing operational/carrier performance trends & presenting actions plans addressing performance gaps – along with capturing and follow through of implementation of new customer requirements.• I support with ongoing coaching, mentoring, development & PMP performance reviews for the team. • I drive operational process improvements (BPI) within the team in effectively supporting the customers & syncreon’s business needs.

Line Management;o Leadership and motivation of the office administration team to ensure targets are met.o Dealing with daily staff matterso Assisting the Facility Manager where required in pay reviews and personnel related issues• Employee Development;o Develop a supportive, encouraging and learning environment.o Conduct annual formal performance appraisals• Productivity and Development;o Develop and/or implement new policies/procedures in accordance with ISOo Supervision of staff and their workloado Liaise closely with Facility Manager to enhance efficiencies between Engineers and Administrators• Dealing with customer queries efficiently;• Sourcing and ordering parts from suppliers;• Ad-hoc administrative tasks as and when required.

Established in 2003, Healthcare 21 is one of largest privately owned healthcare companies in the UK and Ireland, becoming a leading provider to all healthcare institutions with an expert team and an in-depth knowledge of the healthcare market.As a specialist supplier of leading edge healthcare solutions, premium consumables, medical devices, equipment and services to all healthcare providers, we strive to assist clinicians, nursing and professional practitioners, patients and clients in achieving optimal clinical outcomes and enhancing the quality of patient care.My Key Responsibilities are not limited to but include:• Allocation and scheduling of internal service work for engineers at our Decontamination Facility• Dealing with customer queries efficiently• Sourcing and ordering parts from suppliers• Inputting data to dedicated software package • Liaising with internal departments to resolve daily issues• Processing sales orders• Report writing• Ensuring ISO standards, and external SLA’s are achieved on a consistent basis

Bronte Divaz Cleaning Services and Bronte Construction is an up and coming company based in Perth city, it is family owned and has been in operation for the past 5 years. It was established to serve the Perth Metropolitan Area and its outlying suburbs. We provide a comprehensive range of high quality professional cleaning / building solutions to the domestic & commercial sectors.• Fulfilling all administrative requirements for the company and it’s two subsidiaries: Bronte Divaz Cleaning Services and Bronte Construction including managing reception• Coordinating teams and individuals to ensure that all projects are completed on time and to the required quality standard• Managing payroll and invoicing duties, purchasing goods as necessary, maintaining accurate information relating to the cash flow of the company• Collaborating closely with clients to discuss current and future projects, building relationships to ensure client satisfaction and retention

The Andy Well Gold Project (Doray 100%), Doray’s flagship property, is located approximately 45km north of Meekatharra, in the Murchison region of Western AustraliaWhile based on site my role involved taking on management of the administration requirements for the Andy Well Mine Site, on a fly in, fly out basis, overseeing all administration and reception duties.Other duties included;• Responsible for mobilising and demobilising employees and contractors, booking flights & accommodation,• Facilitating site visits for corporate executives and other visitors• Building and maintaining positive working relationships with key contractors.• Attending and minuting daily site meetings & weekly safety meetings, following up on actions and distributing information• Compiling weekly and monthly meeting reports as necessary.• Maintaining and updating the company database and ensuring all personnel records are relevant and secure

Doray Minerals Limited (ASX: DRM) is an Australian-based high-grade gold producer, developer and explorer with substantial exploration upside.The Company controls two high-grade Western Australian gold assets - the operating Andy Well Gold Project (Andy Well) and the development-ready Deflector Gold Project (Deflector). Doray's complementary project portfolio provides increased scale, liquidity and market presence, and a potential re-rating based on its strengthened market positioning.Doray is one of the highest grade and highest margin gold producers in Australia from its Andy Well Gold Project and is in a strong financial position.During my time at Perth Head office my duties included ;• Providing comprehensive support to the HR department during the pre-commissioning period, arranging interviews and pre-employment medicals, preparing all employment documentation and facilitating mobilisation activities• Organising flight and accommodation bookings for a range of trips, both domestic and international, managing diary requirements for the MD and senior management team• Building and maintaining positive working relationships with both internal and external parties including media contacts and shareholders• Preparing documentation and facilities for Board meetings and other meetings as necessary, undertaking administrative duties as necessary

Listal Limited is a Medical equipment processing factory. • Undertaking duties as required, receiving training to act as Health and Safety Representative and Occupational First Aider

• Developing administrative expertise, communicating with customers to arrange installation appointments, and other administrative duties as required

This was a part -time role to begin with at weekends, while I was attending school. My hours would increase over the school holidays.