Ann-Marie Ricketts Email & Phone Number

Whitby, Ontario, Canada

Whitby, Ontario, Canada

Provide administrative support and document management services to the Purchasing Division to ensure deadlines are being met for the issuance of tenders, quotations and request for proposals and the bid process.Facilitate and support public procurement effort in a municipal environment in keeping with purchasing ethics, procedures and legislation..

Whitby, Ontario

Responsible for Records Management services including record inventory, circulation, preservation and destruction. Assist with the classification of corporate records according to retention schedule requirements. Support retrieval and identification of records on demand.Assist with coordination of responses to Freedom of Information requests according to.

Ajax, ON

• Responsible for implementing the RIM program at Veridian
• Configure and administer Collabware CLM for records management in SharePoint 2010.
• Perform business analysis across the enterprise to transform paper and electronic records to an updated file classification scheme

Scarborough, ON

Provide assistance to library patrons for various requests, stacks maintenance and resource acquisition.

Oshawa, ON

Assisted the Archivist with online services design and promotion materials.

Key responsibilities include development of knowledge management tools, processes and strategy for customer care agents in the utilities industry. Implemented standard agent knowledgebase solution in Oracle UCM. Managed a team of five content specialists responsible for procedures and internal communication.

Master Of Information, Library And Information Science

Diploma, Book And Magazine Publishing

Ba, Anthropology/Mass Communications

Graduated Magna Cum Laude

Education record