Delivering parent and family programming for Waukesha CountyProvide direct services to families in needBuild rapport and work with clients to strengthen familiesMaintain ongoing outcome evaluations

Opened new center and managed facilities adhering to all licensing requirementsIncreased enrollment from 0 to 100 within 12 months - Licensed for 144Recruited, acquired, on-boarded, trained, supervised, coached, and scheduled staff

Managed the Home Services Call CenterAnalyze call center data to improve process and maximize efficiency88% Personal Call Booking Rate 86% Team Call Booking Rate

Managed the daily operations for a center licensed for 120 students with an average of 200 FamiliesDecreased turnover rate to an average of 16%

Foster Parent Educator. Plan, schedule, facilitate, and track the post-license education activities for treatment foster parents using group activities and individual learning plans. Assist in training foster parents using the Love and Logic parenting model. Assist in developing the Independent Living Series model to educate foster children aging out of the foster care system and their treatment foster parents. Responsible for managing the child care staff.

Teacher. 3-year-old Kindergarten. Plan and implement the program including lesson planning, classroom management, and classroom environment. Recognize learning problems and make appropriate referrals. Evaluate students on a regular basis using multiple assessment methods including testing, portfolio development, and observation. Director. Responsible for overseeing the day-to-day activities of the program including the supervision of staff. Perform ongoing evaluation of the program and staff to meet the needs of the students and families. Facilitate staff meetings including training, program enhancements, concerns, and communications. Develop administrative procedures for the program including enrollment policies, billing procedures, collections, ordering, budgets, marketing, recruitment, and staff orientation and training. Increased the yearly revenue by an average of $4,500.00 yearly. Increased enrollment by an average of 7% per year. Received a 91% approval rating on our 2007 Parent Satisfaction Survey.