At first glance, one might wonder how a music director and published photographer moves from a creative, artistic career backdrop to leading technical projects and programs and managing customer success for a multibillion-dollar account. But I did just that.Defining and addressing customer accounts needs requires strategic planning, problem resolution, and professional engagement skills. In early career roles, I quickly formulated creative, think-on-my-feet responses. Whether engaging larger-than-life opera stars, creating effective music district programs, or motivating middle and high school students, I influenced and delivered positive results. Today, those same skills provide innovative solutions for technical, complex client accounts.✦ RELATIONSHIP & ACCOUNT MANAGEMENT • PROGRAM DEVELOPMENT • TEAM LEADERSHIPMarketing personal business and musical events throughout my career, I understand what it takes to connect with clients and forge lasting relationships. Uncovering and understanding client needs using a consultative approach, I build trust. Partnering with clients in achieving business goals, ensures I reach employer-defined performance goals, too.✦ CUSTOMER ENGAGEMENT • NEEDS ASSESSMENT • STRATEGIC PLANNINGCombining my education and training expertise with my penchant for bringing client ideas to reality, I turn dreaming into doing. Galvanizing cross-functional efforts, I standardize operations, streamline processes, develop scalable solutions, and optimize performance across operational levels.The precision and rigor of well-rehearsed musical performances segues nicely into the accuracy and vision required for successful technical project implementations. ✦ USER EXPERIENCE • PROCESS IMPROVEMENTS • PROJECT MANAGEMENT• CROSS-FUNCTIONAL COLLABORATIONI am proof positive STEM and creativity harmonize well together.✦ EXPERTISE & VALUE PROVIDED:✓ Creating and delivering presentations, education, and training✓ Complementing sales with positive customer experiences✓ Building solid business partnerships✓ Developing client engagement and process implementation strategies✓ Improving processes and aligning cross-functional efforts✓ Establishing performance expectations and supporting attainment✓ Providing customer-focused account management✓ Leading direct-report and cross-functional, remote teams✦ TECHNOLOGY:Salesforce | SAP | SaaS | CRM | Microsoft 365: Word, Excel, PowerPoint | Google Suite | Adobe Creative Cloud | Facebook | Instagram | Websites✦ Encouraging professional engagement via: annmarietheis@gmail.com
School For The Arts At 2 42 Church And Community Center.
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DirectorSchool For The Arts At 2 42 Church And Community Center.Brighton, Mi, Us
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Freelance Customer Success ConsultantSelf-Employed Dec 2023 - PresentWorking with companies and non profit organizations to improve their client relationships and Customer Experience pathways.
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Relationship Manager / Customer Success ManagerAlerus Jan 2022 - Dec 2023Improved technical request response, optimized user access, and met service level agreements (SLAs) for $3 billion in business assets; primarily for Municipal Employees’ Retirement System (MERS) of Michigan -- 3000+ plans held by 300,000+ participants, generating millions-of-dollars in annual revenue. Supervised 2-person and directed 3-person cross-functional teams in full-life-cycle projects. Promoted based on previous role contributions and retained education oversight. ■ Automated internal and client processes. Optimized and standardized operating procedures (SOPs) and enhanced record accuracy. ■ Conducted monthly surveys and initiated results-based improvements. Defined project scope and feasibility, piloted project, liaised communications, and managed stakeholder expectations. ■ Provided primary point of contact for escalated, complex issues for bother MERS and Alerus call-center representatives. Coordinated interdepartmental response. ■ Oversaw case ticketing systems and decreased open tickets with SOP enhancements. Cleared backlog and motivated rapid request resolution.■ Initiated process improvement projects, coordinated testing, and supported monthly technical rollouts. Developed onboarding protocols and led project transitioning members to mandatory direct-deposit. ■ Operated as go-to for all education-related needs. Bolstered sales efforts with scalable customer success processes and training. Enhanced marketing collateral, content, and reporting. -
Education And Cx ConsultantAlerus Apr 2020 - Jan 2022Improved overall user experience (UX) and boosted customer engagement for 100+ government and private sector accounts. Led 5-person team in managing full life cycle development and implementation process for complex customer success and education projects. Identified and upsold expanded service opportunities, solidified customer loyalty, maximized service rollover, and increased revenue and retention. ■ Surpassed established revenue goals by 200%. Clarified website content and refined education materials. Created and hosted 3-5 financial wellness webinars per week – accessible to 500,000+ internal and external participants. ■ Increased user understanding. Made complex financial material understandable and created custom videos and efficient, engaging education roadshow. ■ Implemented technology tools. Increased account self-sufficiency and boosted client interaction. Reduced travel costs (33% less than colleagues) with effective virtual client engagement. Improved data capture and strengthened strategic planning with refined reporting. ■ Nominated for companywide “Rising Star” award and selected for special projects, based on performance and delivered results.
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Customer Service Sales SpecialistApple Apr 2019 - Apr 2021Lansing, Michigan AreaTransitioned teaching and engagement skills into technical sales roles with renown technology company and exceeded sales goals by 30+%, consistently. Emerged as lead specialist for complex technical solutions and sales. Managed accounts. ■ Provided customer service, training, and technical support across diverse customer base, technical needs, and knowledge levels – individuals to corporations. Adapted training style to individuals and achieved understanding.■ Defined technology and service needs and provided customer-focused solutions. Handled pre-sales, customer relationships, account management, training, technology installation, and onboarding.■ Attained #1 in-store ranking for customer engagement and add-on service sales. Delivered top sales specialist performance multiple quarters. Completed consultative sales and technology training,■ Onboarded and trained employees, with 2 trainees advancing to full-time employment. -
OwnerAnn Marie Theis Photography Jan 2011 - Apr 2020As an entrepreneur I have grown this business from the ground up by cultivating B2B relationships, leveraging social media, and developing creative solutions to meet my customer’s needs. I educate users through content on strategies for optimizing various types of photography. I help promote brands, creating authentic web-based content that enhances a story value. This has helped increase sales for these businesses, as well as donations for nonprofits. My work has been featured on several national outlets including USA Today, NBC News, ESPN, and CBS Sports.
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Director Of Vocal Music EducationKelloggsville Public Schools Aug 2019 - Mar 2020In this role, I am responsible for recruiting and maintaining a high-level of participation, all while providing students with an enriching classroom experience. I teach life skills through music and deliver complex ideas in an easy-to-understand, concise manner. I also market the program and help secure financial support through innovative solutions, including those involving fundraising and outside grants. -
Adult Learning And Technology ConsultantUniversal Forest Products, Inc. Mar 2019 - Sep 2019East Lansing, MiBrought in to help streamline this company’s technology-based training to make it more engaging to their clients. I emphasized clarity in their training materials, ensuring they were concise and easy-to-understand by sales professionals working with employees specializing in woodworking. While much of this was focused on developing soft skills such as mentoring and communication, I also looked for opportunities to incorporate technology into more processes. -
Director Of Vocal MusicBirmingham Public Schools Aug 2018 - Sep 2019Charged with running this school’s musicals and choir, which involved travel, I was managing a 6-figure budget. By controlling costs and raising funds, I was able to help amass the revenue we needed for both programs. I also developed a tech-strategy to connect with students, leveraging technology to enhance learning through a global app and website. In addition, I grew the music program’s connection with the community and displayed its value by performing at events and launching a social media platform. -
Vocal Music TeacherGrand Rapids Public Schools Mar 2016 - Sep 2018Grand Rapids, MichiganHigh School Choir Teacher, IB Music Project Teacher, Middle School Choir Teacher and Musical Director: Grand Rapids Public Schools, Ottawa Hills High School, City Middle High, Riverside Middle School, North Park Montessori, Burton Middle School -
Long Term Substitute TeacherGrand Rapids Public Schools Mar 2016 - Jun 2016Greater Grand Rapids, Michigan Area
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Creative And Advertising ConsultantNew Voices Opera Sep 2015 - Jan 2016Bloomington, Indiana Area-Cooperated with creative design team on marketing campaign for 2015-16 season-Photographed and styled the campaign and helped strategize future development and growth opportunities.
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Music Marketing Event PhotographerIndiana University May 2015 - Jan 2016Bloomington, Indiana Area-Worked as part of a team to market, advertise and photograph performances and events. -
Associate Instructor Of VoiceIndiana University Bloomington Aug 2014 - Jan 2016Jacobs School Of Music
Ann Marie Theis Education Details
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Education -
Music Education
Frequently Asked Questions about Ann Marie Theis
What company does Ann Marie Theis work for?
Ann Marie Theis works for School For The Arts At 2 42 Church And Community Center.
What is Ann Marie Theis's role at the current company?
Ann Marie Theis's current role is Director.
What schools did Ann Marie Theis attend?
Ann Marie Theis attended Michigan State University, Michigan State University.
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