Ann Marie Walker Email & Phone Number

Brandon, Ms, Us

Responsibilities: Leads an IBM Hardware Sales Operations Team which is dedicated to ensuring a smooth and effective sales process related to IBM Hardware. Works closely with sales representatives, client managers and distributor account managers to evaluate product offerings and gather data to ensure product services meet client expectations. Coordinates with IBM auditors to ensure proper rebate programs and applications were applied to qualifying accounts. Maintains communication with management staff and generating monthly reports. Serves as main point of contact in researching and evaluating marketing rights, terms and agreements for contracted products and services.

New York, Ny, Us

Responsibilities: Works closely with sales representatives and client managers to evaluate product offerings and gather data to ensure product services meet client expectations. Coordinates with IBM auditors to ensure proper rebate programs and applications were applied to qualifying accounts. Monitors required registrations and certifications. Maintains communication with management staff and generating monthly reports. Serves as main point of contact in researching and evaluating Special Bid Certifications and all marketing rights, terms and agreements for contracted products and services. Primary focal for onboarding new partners and monitoring requirements necessary to maintain partnerships. Accomplishments: Successfully completed four major audits and automated compliance processes.

Gatineau, Québec, Ca

Flowood, Mississippi, Us

Responsibilities: Authored training manuals and processes for improving company’s customer service operations and employee skills in claims processing, and variety of technical applications and programs. Developed training courses and conducted training programs. Worked closely with management to ensure programs effectiveness and impact on overall employee base by testing and establishing knowledge baseline and Learning Lab metrics.Accomplishments: Implemented creative and cost effective strategies to implement new training course manuals and materials, tracking trainee’s successes and identified potential areas for continued training. Led process to develop new policies and procedures for implementing training modules on internet and intranet website. Achieved Certified Training Professional Certificate thru the University of Southern Mississippi.

Flowood, Mississippi, Us

Responsibilities: Customer and provider service via telephone and written communications to identify and resolve insurance issues as related specifically to each clients needs. Served as a primary focal point for new employees, as well as trained.Accomplishments: Gained a reputation among peers for consistently identifying and assessing operational objectives, defining gaps in performance requirements, and resolving client issues effectively. Drove process to create Customer Service training manual, which became the standard for training new employees on how to answer client questions and escalate issues to proper channels for resolution. Implemented formal processes for monitoring and tracking phone inquiries and reporting directly to management regarding weekly call reports and customer satisfaction ratios. Served as point of contact to multiple departments, addressing and following up on any issues affecting daily operating procedures or client needs.