Annmary Perdomo Alvarez Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Manage enterprise accounts for the implementation of the software among Healthcare Agencies.
• Work closely with the Sales Team, Professional Consultants and Project Managers to ensure the successful configuration of the product and training of the agencies and their staff.
• Join forces with the Product Team to enhance the mobile app navigation for our customers.

Toronto, Ontario, Canada

• Organized the implementation of the software among Mid-Market and Enterprise accounts with a corporate and higher level of coordination to successfully roll out the product.
• Handled conversations with head offices of restaurants and chains where we established the planification, including dates, pilot locations and estimated success rate.
• Interacted with the Dev team trough tools such a Slack and Jira to make sure that on demand features were included on the product.

Toronto, Ontario, Canada

• I was in charged of the initial configuration and setup of Deliverect accounts for SMB restaurants, which guaranteed a smooth initiation with the product.
• Coordinated the implementation of the product on a high number of accounts but still maintained the same level of urgency while giving a personalized service to each customer.
• Focused on the NOAM market but also took ownership in the onboarding and troubleshooting sessions of LATAM accounts, which expanded my knowledge among… Show more
• Focused on the NOAM market but also took ownership in the onboarding and troubleshooting sessions of LATAM accounts, which expanded my knowledge among worldwide partners such as Doordash, UberEats, Rappi, Didi, etc.
• Looked for improvement in our processes and shared new knowledge with my peers. Show less

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Tracked and recorded activity in Salesforce, contacted clients, renewed, renegotiated and cancelled accounts.
• Worked to market and promote the use of the system to establish TouchBistro as a standard in Latin America.
• Contacted clients via phone and email, ensuring satisfaction with the service and looked for ways to improve customer retention.
• Worked closely with Finance to guarantee timeliness of customer payment, while maintaining positive client outlooks and relationships.

Toronto, Ontario, Canada

• Received and responded to client’s inquiries regarding their upcoming events via email and telephone.
• Created menu proposals, schedules and contracts for potential clients.
• Obtained and negotiated quotes from preferred vendors to fit client’s budgets.
• Created staff packages for all on-site staff to follow proper procedures.
• Followed up with clients to ensure event was executed successfully.
• Revised and sent final invoices to clients.

Toronto, Ontario, Canada

• Developed proper strategies in every day communications to stablish successful relations with clients.
• Understood the right questions to ask when first getting an inquiry from a client in order to cover as much details for the event as possible.
• Elaborated menu proposals based on client’s requirements.
• Made specific orders for the kitchen for the food production.
• Maintained control of the office supplies and stationery material.

Venezuela

• Coordinated freight and distribution (sea and air freight.)
• Assisted customers with any questions and inquiries they had.
• Set-up lead time and monitor the movement of goods from ports to the company’s warehouse.

Venezuela

• Built relations with Argentinian exporters interested in the Venezuelan market.
• Assisted in the planning and realization of different events with Argentinian wine suppliers.
• Helped customers with different types of information they needed.

Hospitality Administration/Management

Tsu, International Business/Trade/Commerce