Ann Mbaabu Email & Phone Number

Kenya

Kenya

Previous Coast Region & Present Mt. Kenya Region

Strategic Planning, Revenue growth, & Innovation• Launched a successful investor loan product, boosting liquidity and driving significant interest income growth.• Opened a new branch, hitting break-even fast and earning international recognition.• Drove major revenue and loan growth for a new branch, earning top industry awards.• Increased loan buy-offs and managed a large, multi-billion-shilling portfolio.• Introduced agricultural loan products, expanding membership and… Show more Strategic Planning, Revenue growth, & Innovation• Launched a successful investor loan product, boosting liquidity and driving significant interest income growth.• Opened a new branch, hitting break-even fast and earning international recognition.• Drove major revenue and loan growth for a new branch, earning top industry awards.• Increased loan buy-offs and managed a large, multi-billion-shilling portfolio.• Introduced agricultural loan products, expanding membership and portfolio size.• Pioneered fast-growing Islamic financial services.• Executed strategic plans that grew branch visibility and membership rapidly.Team Development and Leadership• Mentored staff into leadership roles, ensuring strong succession planning.• Launched a feedback program that transformed products, people, and processes.• Led mobile digitalization, improving service delivery and product knowledge across branches.Marketing and Membership growth• Drove substantial membership growth with targeted recruitment campaigns across regions.• Launched a financial literacy program, boosting savings culture and customer base.Operational Efficiency and Customer Satisfaction • Increased transactional income, improving financial performance.• Implemented a queue system, enhancing efficiency and customer satisfaction, doubling membership and retention.• Strengthened community partnerships, boosting financial literacy and service offerings. Show less

Treasury Square, Mombasa Branch

Portfolio Growth and Client Relationships• Boosted portfolio growth through enhanced pipelines and stronger client relationships within the first month.• Diversified product offerings, transitioning key clients from premium to corporate status with new investment and offshore solutions.• Elevated individual portfolio values and significantly increased low-risk and high-risk client investments.Team Leadership and Strategic Management• Transitioned client management… Show more Portfolio Growth and Client Relationships• Boosted portfolio growth through enhanced pipelines and stronger client relationships within the first month.• Diversified product offerings, transitioning key clients from premium to corporate status with new investment and offshore solutions.• Elevated individual portfolio values and significantly increased low-risk and high-risk client investments.Team Leadership and Strategic Management• Transitioned client management responsibilities to team members, ensuring seamless growth and continuity.• Managed high-profile portfolios for senior leadership, driving revenue growth and strengthening strategic relationships. Show less

Head Office, Nairobi

• Introduced and led one-on-one performance meetings with a team of managers, fostering personal responsibility and aligning staff with the company’s vision, strategy, and goals.• Successfully managed a budget of close to 5B budget, optimizing expenditure through strategic cost-saving measures reducing operational costs.• Reduced provisioning for the bank by half through the implementation of accountability measures and performance tracking, significantly improving the quality of the… Show more • Introduced and led one-on-one performance meetings with a team of managers, fostering personal responsibility and aligning staff with the company’s vision, strategy, and goals.• Successfully managed a budget of close to 5B budget, optimizing expenditure through strategic cost-saving measures reducing operational costs.• Reduced provisioning for the bank by half through the implementation of accountability measures and performance tracking, significantly improving the quality of the corporate portfolio.• Strategically led a team of 20 managers across support and recovery functions, driving performance and fostering strong corporate relationships to optimize HR operations and ensure business alignment.• Championed the negotiation of repayment plans with clients, achieving a greater percentage of recovery rate while maintaining strong relationships with key stakeholders.• Board management; Acted as a liaison to the Head of Business, facilitating communication between management and branch managers.• Managed diverse portfolios across FMCGs, shipping, hospitality, transport, and manufacturing sectors, ensuring effective debt recovery and client support Show less

Bank, Westgate Branch, Nairobi, Kenya

• Acted in the manager's capacity, demonstrating leadership and operational oversight during critical periods.• Recruited new clients, including three businesses, one with a significant investment of billions of Kenyan shillings, contributing to overall portfolio expansion.• Achieved a substantial increase in portfolio value, by 100% in deposits, with assets growing from by 400%, showcasing strategic asset management skills.• Successfully broke even in Mombasa within just four… Show more • Acted in the manager's capacity, demonstrating leadership and operational oversight during critical periods.• Recruited new clients, including three businesses, one with a significant investment of billions of Kenyan shillings, contributing to overall portfolio expansion.• Achieved a substantial increase in portfolio value, by 100% in deposits, with assets growing from by 400%, showcasing strategic asset management skills.• Successfully broke even in Mombasa within just four months, demonstrating effective market penetration and business acumen. Show less

Bank, Nkrumah Branch, Mombasa, Kenya

• Managed millions of cash as the chief teller, maintaining a record of zero incidences of loss or theft over four years, demonstrating exceptional attention to detail and operational efficiency.• Implemented innovative solutions as a teller and customer service staff, including advising customers on alternative delivery channels, handling fund transfers, and supporting back-office functions.• Championed anti-money laundering efforts and policy implementation, strengthening… Show more • Managed millions of cash as the chief teller, maintaining a record of zero incidences of loss or theft over four years, demonstrating exceptional attention to detail and operational efficiency.• Implemented innovative solutions as a teller and customer service staff, including advising customers on alternative delivery channels, handling fund transfers, and supporting back-office functions.• Championed anti-money laundering efforts and policy implementation, strengthening organization’s security risks strategies.• Conducted snap checks and adjustments for foreign currencies, accurately identifying counterfeit currency and fraudulent international cards, contributing to loss prevention.• Developed the STAR staff reward system, which was adopted across six coastal branches and later implemented nationally across over 100 retail branches, fostering a culture of recognition and performance excellence. Show less

Kenya

• Instrumental in pioneering the introduction of the open banking system, focusing on banking salaries ranging from KES 20K to 100K for individuals and businesses with revenues under KES 500K.• Consistently exceeded recruitment targets, securing an average of 30 new clients per month by the fifth month, surpassing the initial goal of 5–10 clients per month.• Successfully recruited a major packaging company, bringing in millions of money in value, contributing significantly to the… Show more • Instrumental in pioneering the introduction of the open banking system, focusing on banking salaries ranging from KES 20K to 100K for individuals and businesses with revenues under KES 500K.• Consistently exceeded recruitment targets, securing an average of 30 new clients per month by the fifth month, surpassing the initial goal of 5–10 clients per month.• Successfully recruited a major packaging company, bringing in millions of money in value, contributing significantly to the organization’s business growth.• Educated potential clients and built trust to overcome initial resistance to the new open banking system, ultimately driving market adoption and establishing its credibility. Show less

Masters In Business Administration, Strategic Management And Human Resources

Bachelor Of Commerce - Bcom, Finance

Activities and Societies: Mentor, Give Back Global Circle(GBGC), Financial Consultancy Services, Theatre Aficionando Graduated.

Kenya Certificate Of Secondary Education, Secondary Education, B

Activities and Societies: - Head Girl - Girl Guide movement - Drama member - Christian Union Official