Ann Mccloskey Email & Phone Number

St Louis, Missouri, United States

Chesterfield, Missouri, United States

Responsible to call people who owed money to provider or debtor. Then changed to calling providers or debtors to see if they needed our services.

Greater St. Louis Area

* Jan 2020 - July 2020 - Promoted - Director of Revenue - Doubletree Chesterfield * June 2017 - Jan 2020 - Promoted - Director of Revenue - Crowne Plaza St Louis Airport* April 2013 - June 2017 - Promoted - Director of Revenue - Doubletree Westport* Sept 2012 - April 2013 - Promoted - Director of Revenue Manager for the Chesterfield & O'Fallon area - Doubletree Chesterfield, Hilton Garden Inn Chesterfield, & the Hilton Garden Inn O'Fallon. • Partially remote work• Reported to and worked with Corporate Managers and Managers at each location.• Prepared weekly, monthly, rolling, and annual budget forecasts. • Managed and maintained group and transient inventory controls with developing, monitored, and adjusted sales and pricing strategies. • Provide critical analysis of strategies, room statistics, and demand factors by reviewing end of month statistical reports.• Assisted in other departments.• Managed inventory and systems during renovation updates and major events at the hotel. • Part of a transition team when the management company purchased the Crowne Plaza St Louis Airport.* May 2012 - September 2012 - Promoted - Revenue Analysis - Hilton St Louis Airport. • Assisted with the reservations; phone; email; voicemail; rooming lists; Special Rate plans; guests' requests; and running daily, weekly, and monthly reports. • Reviewed actualization, no shows, late cancellation, and third-party bills to avoid billing errors. * Sept 2011 - May 2012 - Reservations Group Coordinator - DoubleTree Chesterfield• Assists guest in booking reservations by answering calls, following up on requests, and returning emails and voicemails. Entered rooming lists, provided Group Pick Up information and group links. • Review actualized rooms for potential billing errors, group pick up to ensuring proper availability, third party and consolidated reservations, . • Monitor and charge No Shows and Late Cancellations. • Send weekly report to Corporate.

Chesterfield, Mo

Was originally hired as Sales Coordinator in May 2005. I worked several positions from May 2005 to May 2011. * Group Coordinator 2009-2011* Revenue Manager 2008-2009* Sales Systems Booking Data Administrator Reservation Group Coordinator Responsibilities:• Reported directly to Rooms Division Manager• Assists guest in booking reservations by answering calls, returning emails, and voicemails. • Monitor and charge No Shows and Late Cancellations. • Worked with the Sales Office - entering rooming list, creating links for Special Rate Plan to Sales Booking, ensure their numbers were entered and ensure there is availability for their group. • Sent emails to future guests to advise them if we are not able to honor with requests. • Assisted the Front Desk.Revenue Manager Responsibilities:• Reported to General Manager• Managed & maintained group & transient inventory controls. • Developed, monitored & adjusted sales & pricing strategies. • Provide critical analysis of strategies, room statistics, & demand factors by reviewing end of month statistical reports.• Prepared weekly, monthly, rolling & annual budget forecasts.Sales Systems Booking Data AdministratorResponsibilities:• Reported to Director of Revenue• Run and distribute daily, weekly, and monthly reports; weekly Management Agenda and Event Resumes • Run Audits of the booking system for the Sales Managers. Assisted in getting errors corrected. • Assist Director of Sales & Director of Catering with End of Month & End of Trimester Reports. • Assist Sales Managers with entering their bookings. Created booking links for Sales Managers to assist in creating their bookings. • Work with DELPHI, DMPE, & FMS daily. Sales Coordinator• Reported to Director of Sales• Assisted Sales & Catering Managers and Director of Sales in daily tasks. • Organize and control the office supply inventory. • Assisted Director of Sales when out of town. • Gave cookie order to the kitchen every day.

St. Louis, Mo

Late Add Administrator• Oversaw the administration of any late bookings for Clipper and INTRAV products. • Answered all emails received through websites and provided online help responses for INTRAV and Clipper Cruise web sites. • Assisted other Passenger Service Representatives and Passenger Services Coordinators.Passenger Service Representative• Responsible for answering all incoming calls from confirmed and potential passengers. • Answered passenger questions regarding a booked or potential trip they want to book. • Assisted the Passenger Services Coordinators in their daily duties. • Converted incoming calls into a confirmed reservation.Passenger Services Coordinator• Responsible for answering all confirmed passengers’ questions before leaving on their trips. • Sent reports to local operators to assure we have the rooms & transfers arranged before the passengers arrive.• Assembled bills and travel documents for mailing to passengers.

Greater St. Louis Area

* Arranged meetings for groups with less than 10 people. * Organized food and necessary equipment before the meetings started. * Checked rooms before and during meeting to enhance client satisfaction.

Miami/Fort Lauderdale Area

Reservation Group Coordinator- * Responsible for making the room reservations for groups that had booked the hotel. * Oversaw reservations for the Annual Boat Show, which produced $1 million in room revenue each night. * Also, made any individual reservations and the weekly staff schedule, and assisted the front desk when needed. Front Desk Supervisor- * Worked night shift and supervised the staff at the front desk. * Responsible for checking guests into the hotel and making sure all reports and procedures were followed throughout the night. Assisted the Night Manager.

Miami/Fort Lauderdale Area

* Made all major management decisions during the night shift. +* In charge of guest communications including complaint resolution and proactive contact with Priority Club members. * Increased guest satisfaction by 20% through employee training and motivational programs. * Gained knowledge of hotel information systems including Holidex and Encore. * Developed skills in payroll processing and interviewing.