Ann Mclaughlin Email & Phone Number

Webster City, Ia

Webster City, Iowa

Sacramento, California Area

Provide assistance in the daily fundraising operations of this growing non-profit. Deliver information and statistics to the CEO to aid in design of a marketing and business plan for a new consulting division of the coalition. Key Accomplishments:• Developed a time tracking process to properly report each employee’s hours worked on individual grants weekly, monthly and quarterly to satisfy grantor and auditor needs.• Manage all aspects of the donor database including the eventual move from GiftWorks to Salesforce.com• Played an influential role in writing policies and procedures for gift acceptance, gift tracking and coalition membership benefits and services for organizations and individuals.

Rocklin, Ca

Provided leadership and direction to all operations, talent management and fiscal responsibilities within a start-up company that grew to over $12M in annual revenue. Participated in executive leadership initiatives by providing information and performance metrics that aided in business decision-making. Partnered with the team to ensure best provider satisfaction in the hospice PBM industry. Engaged all employees while improving employee satisfaction in the workplace. Contributed to a variety of IT functions including troubleshooting, technical support, and systems administration.*Played an instrumental role in launching the company which included establishing the operation infrastructure as well as creating policies and procedures for communicating with providers and clients.*Maintained accountability for talent acquisition and hiring for a top-performing team that ensured goal attainment.*Clarified and defined the company's vision for senior management, which included developing protocols to enhance client satisfaction while attaining 85% client retention.*Gained expertise in using Salesforce.com and additional technology resources to automate and quantify procedures in all departments including sales, operations and clinical.

Rocklin, Ca

Used the same leadership and management skills to direct the operations of this small Outcome Resources spin-off company until it was absorbed into the fold of Care Services LLC in September of 2011.

Western Region

Spearheaded efforts to train clients on a proprietary pharmacy software. Worked with end users and answered any usability questions posed by clients. Cultivated relationships with software support to ensure a national clientele received top tier support during business cycle.* Employed innovative training techniques to engage pharmacists and pharmacy technicians in the learning process for new software.

Rocklin, Ca

Charged with accountability for invoicing patients and clients. Requested prior authorizations from medical and third party insurances/providers. Worked with up to 15 long-term care facilities and patients. Introduced process automation to boost efficiency. Provided support in recruiting, training, and onboarding for new hires.* Identified and billed over $250K in unbilled income from MediCal.* Established formal protocols for billing practices to ensure standardization across the invoicing process.* Partnered with pharmacists, pharmacy technicians, billers, and clients to develop a policy for using a robotic filling machine for unit dose prescriptions, which reduced time spent by 5%.* Cultivated a relational partnership between pharmacists and billers that significantly decreased customer complaints when medications were not covered by 10%.