Ann Mcnellan Email & Phone Number

Altamonte Springs, Fl, Us

Altamonte Springs, Florida

Level one representative in the Human Resources Shared Services department servicing all aspects of managing employees with their inquiries that pertain to payroll and time sheets, benefit enrollment and life event inquires, leave of absence, human relations, recruitment and retention of an excellent faculty and staff.

Heathrow

Take incoming calls in a call center environment assisting customers with their consumer credit card account. Answer questions regarding their account status, current annual percentage rate, processing balance transfers, payoff account balances and answer interest rate questions. Investigate customer spending trends to ensure security and catch possible signs of fraud. Educate the benefits and protection of the services to the consumer. Meet weekly matrix goals which includes adherence, talk time, handle time and hold time averaging over a hundred calls a day. Engage in interactive dialogue and acknowledge the customer's concerns through active listening and finding a quick resolution.

Apopka, Fl

I worked as a customer service representative in various roles at CenturyLink Telecommunications for twenty-four years. In my last role, I was the one point of contact for over a dozen government and national accounts. For over ten years, I handled the Wal-Mart account, a national account and one of the largest retirement communities in Florida. I demonstrated impeccable care and support. I successfully incorporated my solid communications skills to effectively interact with a vast team of people, supporting the sales team, the engineers, programing analysts and technicians while simultaneously building rapport with the customers. I was the special matter expert in setting up and maintaining long distance account for major accounts, which included government accounts, national accounts

Education record

Education record

High School