Evaluating the customer experience for businesses across all industries since 1998 using proven methodologies such as mystery shopping, customer/employee feedback, social media management, mobile research and more. Back in 2007 we saw a huge opportunity in social media for our clients and began to work with leading software companies to monitor brand mentions, reputation monitoring, advertising and promotion reach, litigation and much more. Fast forward to 2015 and we have worked hard to help businesses of all sizes seize opportunities to gain new customers and keep existing ones. We do this in part by connecting the dots between all customer experience channels and reveal a much clearer and more accurate account of what the customer experiences when interacting with our clients.By interlocking engagement techniques, businesses have unique opportunities to position themselves favorably in the market place. We help our clients compete on customer experience.

We have offered Social Media Monitoring since 2007 beginning with listening for brand "chatter" to equip our clients with better intelligence by capturing customer experience data. With the rise of the connected customer growing each day, we created eChatter in 2014 as we began receiving numerous inquiries on our services for legal litigation, hiring practices and more. In addition to popular social media sites (Facebook, Twitter, YouTube, etc.) screening, eChatter searches the deep web - web pages incapable of being discovered by searching through a conventional search engine like Google or Bing. This includes some university, academic, government, and private databases unavailable to the general public.

The SMRA is a global trade association dedicated to the advocacy, promotion and development of best practices for using social media as a source for insights and marketing efficiency. SMRA is focused on providing tools, tips, and education to help our members with Social Media Listening, Analytics and Brand Reputation Management.SMRA members include: Market Research FirmsTechnology DevelopersMarketing Research ConsultantsSocial Media ManagersMarketing ManagersMediaClientsEducatorsStudentsTogether we work to define and promote best practices and share ideas to help enhance the effectiveness and value of conducting research using social media. We strive to foster education and open communications not only among members but also among vertical industries as well as social media users.Our purpose is to help marketing professionals understand how to use new and emerging social media technologies to reach B2B and B2C audiences so they can maximize their marketing efforts. We connect the dots between qualitative, quantitative and passive data by sharing data collection and analytic approaches using advanced technologies. The SMRA invites anyone with an interest in using social media research to improve their marketing effectiveness to join us in shaping the future of this emerging industry.www.SMRA-global.org

Worked in the consumer loan side of the business interviewing customers, reviewing applicatons, closing loans.

Branch Manager