Ann Snyder Email & Phone Number

Pontiac, Michigan, Us

Team Lead of Special Teams. Manage all Audit, Mers, and Loan Boarding functions for UWM Mortgage Servicing. Manage day to day tasks, all investor requests, loan research, audit reporting and any exams for both internal and external reviews. Assist with the management of business relationships with two subservicer's and oversight of their performance. Additionally, work with investor reporting, oversight testing, and compliance teams to ensure team success. Other tasks include, management of subservicer system access and issues, sox reviews, homeowners assistance fund program tasks, early payment default reviews and repurchase reviews, loss mitigation exception reviews, and property preservation escalations. Manage MERS eRegistry, Mers online processing and reporting. Oversee all Loan Boarding processes for both subservicer's and manage exceptions reporting and escalated matters.

Pontiac, Michigan, Us

Team Lead of Special Teams. Manage all Audit, Mers, and Loan Boarding functions for UWM Mortgage Servicing. Manage day to day tasks, all investor requests, loan research, audit reporting and any exams for both internal and external reviews. Assist with the management of business relationships with two subservicer's and oversight of their performance. Additionally, work with investor reporting, oversight testing, and compliance teams to ensure team success. Other tasks include, management of subservicer system access and issues, sox reviews, homeowners assistance fund program tasks, early payment default reviews and repurchase reviews, loss mitigation exception reviews, and property preservation escalations. Manage MERS eRegistry, Mers online processing and reporting. Oversee all Loan Boarding processes for both subservicer's and manage exceptions reporting and escalated matters.

Lansing, Michigan, Us

Hicksville, Ny , Us

Position is with focus on Community Banking, Commercial Loan Operations, Insurance and Investment operations and Vendor Management team. Responsible for being up to date on business line strategies, regulatory change, risks and guidance (OCC and CFPB bulletins and etc), Providing advice, counsel and recommendations to the business unit, reviewing policy and procedures, marketing pieces, assist in developing control/ enhancements within the business line, conducting risk assessments, creating any action plans and managing issues for the ERM log, Escalated Complaints, Monitoring KPI results and any other relevant issues, participate in regulatory exams, and QC testing results on the business lines, Review third party vendors, new products/services and remediation of any issues for the business line. Also, assist in the development of policies for board approval and participate in the Management Compliance Committee meetings. Additional areas of focus:Management of the Third party Vendor review processEscalated Complaint process within the Partner team. Assisted with redesign for team with Salesforce system, executed the launch and training of Compliance Partner team. Management of third party mystery shop vendor and process for both Lending and Branch teams. Execution of reporting and oversight of vendor, shop process/ template design enhancements, invoice payments and etc.Projects as assigned by senior leader

Hicksville, Ny , Us

Managed over 85 employees including team leads, analysts, and collections agents in mortgage portfolio worth $75 billion, servicing 385,000 borrowersDesigned agent training program and developed all standards for collections policies and procedures Improved quality call monitoring program by implementing Verint with 100% call recording software Updated electronic payment processes and created a cost savings of $10,000.00 per yearEnhanced vendor management by developing a scorecard for vendorsLiaison for regulators such as the OCC, FTC, GSE’s (FNMA, FHLMC, GNMA) investors and the CFPB Currently responsible for oversight/management of 4 Default Call centers including Flagstar Collections.Financially responsible leader - agent incentive plan and overtime costs consistently within budgetConsistently outperformed delinquency roll rate performance monthly under my leadership

Hicksville, Ny , Us

Directed 4 team leaders and 25 collections/ Loss Mitigation call center agentsTraining program developed for all new employees including new hire and advanced level classes Established strategy for aspect dialer campaigns to increase right party contact rate by 25%Implemented complaint management process for borrowers in default collectionsDeveloped internal agent performance reports/scorecards for tracking performance and coachingWorkforce management / scheduling Approved and developed agent level incentive program

Hicksville, Ny , Us

Developed and implemented coaching procedures for supervisors which increased productivity by 25%Implemented a new quality monitoring process for which reduced complaintsDesigned employee incentive plans and reportingStreamlined the recruiting process for new employees in the call centerDesigned call center dialer strategy and system reporting

London, England, Gb

Managed collections representatives in the liquidating of a portfolio worth up to $3.85 billionAttained the # 1 ranking in losses for the Midwest business center by achieving 20.0% under targeted goal in 2009.Prevented losses on average of $100,000 per month with the litigation process improvementRanked in the top 5 out of 18 loss mitigation/high risk teams in the companySubject matter expert in the business center strategy and state of Michigan guidelinesLiaison for legal activity which required filing of law suits, replevin judgments to recover collateralEmployee relations experience and adherence managing in a UAW environment

London, England, Gb

Mentored and trained new collections agents.Assisted team leader in developing new employees- subject matter expert in state of Michigan guidelines.Received excellent review ratings in 2006, 2007, 2008 and 2009 by achieving results above goal with results well above 105%.Excellence Award – nominated by peers & management for exceeding goal achievement, recipient in 2006.

Us

Evaluate and license homes for the care of foster children per state guidelines. Coordinate and provide support services for children from abused/neglected families to ensure the well being of the child.Facilitated training/Recruited new families to take in foster childrenBecame a licensing agent for the center's families to meet state requirements in foster careConducted home inspections and prepared family study evaluations Administered services between the state protective services, the birth parent, foster parent, and the court for families in the foster care system.Child advocate through case management (caseload of up to 75) Developed/Implemented treatment plans for clients

Provide social services and assistance to improve the social and psychological functioning of children and their families by providing good homes for abused/neglected children. Provide and coordinate support services for these families to ensure the well being of children to maintain the family unit.Key Accomplishments:Liaison between the state, the birth parent, foster parent, and the court for families in the state foster care system.Case management (caseload of up to 75) and advocate for childrenDeveloped/Implemented treatment plans for clientsConducted/evaluated supervised visitations Proficient in court system in for Wayne, Oakland and Macomb counties (provided court updates, testified at hearings, prepared petitions and reports).

Bachelor'S Degree, Social Work

Science, Social Work