Ann Stevens Email & Phone Number

Toronto, Canada Area

* Working in the TAM environment managing both Accounts Receivable, Accounts Payable, running month end reports, Aged Receivables and data management. * Monitoring file management in Lineage and reconciling monthly Lineage vs TAM.*Reconciling Accounts Receivable and follow up with outstanding invoices. Successfully reduced Aged Receivables over 120 days to zero. * Ensuring invoices are processed and paid in a timely manner.* Maintenance of renewals and Annual Returns for licensing for various provinces and territories.* Data integrity in Data Management in Sales Force* Processing of over 20 expenses monthly both credit card and out of pocket.* Reception relief as required.* Assisting Underwriter's Assistants with TAM and Lineage queries.* Assisting with process management for the Finance Department* Conducting training sessions for new procedures to staff* Support for the TAM environment

26 Tidemore Ave, Etobicoke

* Cost-effectively maintained and ordered office supplies; handled mail and couriers; maintained storage archive files; maintained office equipment; organized lunches as required; reception* Accurately cleared cheques; analyzed Purchase Price Variance; reconciled and managed Petty Cash; compiled and distributed month end reports; accrued receivers reconciliation; reconciled vendor statements; audited, processed and entered expense statements; coded, and entered Accounts Payable; back up for Accounts Payable clerk* Oversee facility office equipment, security and phone system management

100 North Queen, Etobicoke

* Accurately and proficiently completed Accounts Payable, Accounts Receivable and Payroll reports* Entered Electronic Funds Transfer, wire transfers, and lockbox entries in SAP* Maintained vacations schedules and staff tracking, analyzed and reported on payroll data in Excel* Assisted customers, entered orders, investigated stock levels

2 Eva Road, Etobicoke On

Property Management company.* Created multiple reports, newsletters and templates for Project Manager* Entered deposits and invoices in Yardi-Gemini* Developed procedure manual and tip sheets for peers; created AP form in Word* Analyzed expense data spreadsheets to assist accountant

50 Keil Drive, Chatham On

* Maintained MasterCard statements for employee tracking across Western Ontario* Entered Invoices and Expense Reports in SAP

Chatham On

* Assisted with the creation and implementation of marketing budgets and co-ordinated media coverage; Analyzed statistics and created monthly reports; tracked voucher usage and analyzed* Created newsletters and vouchers for specials, events, and related on-site activities* Professionally operated and assembled information booths at conferences and trade shows* Created online survey and compile results; presented to General Manager

Chatham On

This was a Job Creation Parntership position for 6 months* Researched On-line Box Office Ticketing and Point Of Sale; assisted with updating and verifying database entries; created an Events Ticket Charter draft; created PowerPoint presentations* Set up and scheduled general meetings, presentations, community meetings and workshops* Regression tested quality of entire website after transfer to new server; Corrected errors and omissions uploading to website* Staffed and assembled information booths at conferences; conducted surveys and compiled data* Assisted in overall project administration (i.e. budgeting/accounting, invoice tracking, reporting, project updates/reviews)

Chatham Ontario

Initially started as a call centre representative handling calls from customers in regards to rebates. After being promoted to senior representative, handling escalations, the position of manager of another team became available. I was chosen from over 15 people who applied within the company. Responsible for 15 inbound representatives; monitoring calls for coaching and commendations; verifying payroll; handled escalation calls; coaching for sales, motivating and training on system• Developed employee development plans and training updates

London, Canada Area

Budget & Results clerk* Streamlined a budget forecast which decreased processing time by one-thirdSpecial Services AssignerQuality Centre RepresentativeClient Representative (CSR)* Created training material and coached Message Takers which enabled them to increase call volume and sales by 50%, within a call centre environment* Received commendations for excellent prompt, friendly and thorough serviceAdministrative Assistant* Organized monthly meetings saving approximately $1000 per year through effective purchase management* Implemented department split with central copier, reducing department expenses by 50%

Toronto, Canada Area

This company is where I learned the basics of computers. I started as a Receptionist/Secretary and graduated to Administrative Assistant. Creating budget spread sheets, supporting the IT department as required, interviewing for Receptionist position, making presentations to associate companies, supporting the programmers and managing petty cash. . Assisted with an office move and purchasing equipment for the new office.

My responsibilities included:- Reception - taking daily reports from Field Agents- running an offset printer

Education record

Upgraded my MS Office skills from Lotus 123 and Word Perfect

Education record

Learned Basic Programming