Ann O’Brien is one of Ireland’s leading authorities on telephone and written communication for business development, customer care and service, client-customer retention training programsDuring the past eighteen years, Ann has consulted with many international companies all over the world. However; approximately 60% of her time is involved in assisting small, medium, large, start-up and restructuring companies in Ireland. Ann’s expertise in bank consulting and providing training support is constantly mentioned as a key ingredient in the successful development of Bank of Ireland’s award winning telephone banking service programs – Banking 365 While Ann’s skill sets and training programs are recognized as highly effective for the entry level applications, her uniquely personalized courses for refresher and intermediate programs continue to provide participating companies with increases in sales and customer retention. Specialties of Ann O’Brien Training• Designing, assessing and monitoring standards in customer service • Delivering customer sales and retention programs• Assist programs for increasing and enhancing success rates for outbound contact Designing and implementing successful campaigns for scheduling appointments and meetings• Designing, assessing and monitoring call handling programs and activities• Identifying obstacles and other impediments to good customer relations• Integrating a team spirit attitude for successful group participation• Designing, assessing and monitoring training programs for service excellence• Providing inventive refresher programs for a constantly changing dynamic Clients include : AIB Bank Hibernian Aviva Permanent TSB Rabobank Ulster Bank Enterprise Ireland Benton Property Development (Quorum Ltd) Bord na Mona Carr Communications Chorus (TV Cable Company)