Annabelle Alex Email & Phone Number

Toronto, On, Ca

•Assist the Project Manager in ensuring the seamless execution of projects through tasks such as documentation, record-keeping, coordinating timely material deliveries, monitoring project progress, and upholding quality control and safety standards.•Participate in project coordination meetings involving project stakeholders, including owners,contractors, etc. Document risks, issues, actions, and decisions (RAID Logs) using MS Excel/MS Word and follow up on action items as… Show more •Assist the Project Manager in ensuring the seamless execution of projects through tasks such as documentation, record-keeping, coordinating timely material deliveries, monitoring project progress, and upholding quality control and safety standards.•Participate in project coordination meetings involving project stakeholders, including owners,contractors, etc. Document risks, issues, actions, and decisions (RAID Logs) using MS Excel/MS Word and follow up on action items as necessary.•Utilize data gathering and analysis software like Microsoft Excel to conduct in-depth data analysis. This analysis helps Program Managers and Executive Committees make informed and critical company decisions.•Take charge of coordinating various project meetings, including kick-off meetings, planningsessions, progress updates, client reviews, and lessons learned sessions.•Continuously verify project timelines and occupancy status as the project progresses. Provide planners and scheduling coordinators with updates regarding any relevant changes using tools such as MS Project and JIRA.•Collaborate with all project teams to ensure the availability and timely delivery of project materials.•Provide support in managing project budgets and reporting. This includes processing current and outstanding invoices and maintaining weekly/monthly spreadsheets to monitor and forecast all project-related expenses. Proficiently use MS Excel, employing features like VLOOKUP, pivot tables, and macros.Project Administrator Show less

Lagos State, Nigeria

•Assisted in various critical banking projects, leading to an overall operational efficiency increase of 25% and ensuring successful completion within the prescribed timeline and budget.•Assisted the team in utilizing Agile methodologies to implement effective project management strategies, leading to improved efficiency and project outcomes.•Built and maintained relationships with various stakeholders, coordinating efforts and ensuring alignment with project objectives.•Provided… Show more •Assisted in various critical banking projects, leading to an overall operational efficiency increase of 25% and ensuring successful completion within the prescribed timeline and budget.•Assisted the team in utilizing Agile methodologies to implement effective project management strategies, leading to improved efficiency and project outcomes.•Built and maintained relationships with various stakeholders, coordinating efforts and ensuring alignment with project objectives.•Provided regular status updates to the senior Project Manager and senior management, highlighting project progress, risks, and proposing necessary adjustments.•Successfully coordinated with multiple stakeholders to ensure alignment of project objectives, resulting in improved communication and synergy.•Supported in the implementation of Microsoft Projects and Jira for efficient project management and tracking, reducing time spent on administrative tasks by 40%.•Supported in managing and completing a digital transformation project that led to a 30% increase in digital transactions and a 20% decrease in physical branch visits. Show less

Lagos State, Nigeria

•Handled inbound calls from customers and made outbound calls to customers in a fast-pacedenvironment, while maintaining established performance metrics expectations and delivering qualityservice to clients• Collaborated with the Sales and marketing department to develop efficient methods for handling issueswith new or returning customers• Monitored customer satisfaction levels and developed methods for improving them• Documented customers affairs and responded to… Show more •Handled inbound calls from customers and made outbound calls to customers in a fast-pacedenvironment, while maintaining established performance metrics expectations and delivering qualityservice to clients• Collaborated with the Sales and marketing department to develop efficient methods for handling issueswith new or returning customers• Monitored customer satisfaction levels and developed methods for improving them• Documented customers affairs and responded to request with appropriate solutions.• Managed customer dashboard to quickly troubleshoot issues, producing a 25% decrease in churn and54% uptick in upsell• Oversaw development of online help materials that reduced ticket volume by 36%• Built relationships with VPs of sales at all client firms, ensuring open lines of communication forfeedback and renewals/upsells• Worked with the Inside Sales Team to ensure customer (charity & consumer) growth, retention, andrenewal• Boosted new customer NPS score by 10%• Increased customer base by 20% during the year 2018 by consistently meeting and exceedingcustomers’ expectation• Established success criteria with all clients, resulting in increased trust and eventually, increasedbusiness opportunities Show less

Lagos State, Nigeria

•Managed quality control for all business correspondence and reports, preventing critical errors and maintaining company reputation.•Handled routine responses, responding to telephone and email inquiries on behalf of executives in a very efficient and prompt manner.•Improved tracking for key metrics such as Logistics and Purchases through continuous trackingand developing reminder systems that prompted the current location of every shipment and the details of the dispatcher… Show more •Managed quality control for all business correspondence and reports, preventing critical errors and maintaining company reputation.•Handled routine responses, responding to telephone and email inquiries on behalf of executives in a very efficient and prompt manner.•Improved tracking for key metrics such as Logistics and Purchases through continuous trackingand developing reminder systems that prompted the current location of every shipment and the details of the dispatcher responsible.•Supported company executives by coordinating schedules and managing appointments.Prepared responses to correspondence containing routine inquiries.•Developed, planned, and implemented cost-effective procedures for office operations that reduced expenses by 20%. Show less

Global Business Management, Business Administration And Management, General

Bachelor'S Degree, Banking And Financial Support Services, Second Class: Lower Division

Acquired in-depth skills in banking and finance through taught classes that spanned various economic, statistical, and financial knowledge.