Annabelle Alex Email & Phone Number

Toronto, ON, CA

• Assist the Project Manager in ensuring the seamless execution of projects through tasks such as documentation, record-keeping, coordinating timely material deliveries, monitoring project progress, and upholding quality.
• Participate in project coordination meetings involving project stakeholders, including owners,contractors, etc. Document risks, issues, actions, and decisions (RAID Logs) using MS Excel/MS Word and follow up on action.
• Participate in project coordination meetings involving project stakeholders, including owners,contractors, etc. Document risks, issues, actions, and decisions (RAID Logs) using MS Excel/MS Word and follow up on action.
• Utilize data gathering and analysis software like Microsoft Excel to conduct in-depth data analysis. This analysis helps Program Managers and Executive Committees make informed and critical company decisions.
• Take charge of coordinating various project meetings, including kick-off meetings, planningsessions, progress updates, client reviews, and lessons learned sessions.
• Continuously verify project timelines and occupancy status as the project progresses. Provide planners and scheduling coordinators with updates regarding any relevant changes using tools such as MS Project and JIRA.

Lagos State, Nigeria

• Assisted in various critical banking projects, leading to an overall operational efficiency increase of 25% and ensuring successful completion within the prescribed timeline and budget.
• Assisted the team in utilizing Agile methodologies to implement effective project management strategies, leading to improved efficiency and project outcomes.
• Built and maintained relationships with various stakeholders, coordinating efforts and ensuring alignment with project objectives.
• Provided… Show more
• Provided regular status updates to the senior Project Manager and senior management, highlighting project progress, risks, and proposing necessary adjustments.
• Successfully coordinated with multiple stakeholders to ensure alignment of project objectives, resulting in improved communication and synergy.

Lagos State, Nigeria

• Handled inbound calls from customers and made outbound calls to customers in a fast-pacedenvironment, while maintaining established performance metrics expectations and delivering qualityservice to clients
• Collaborated with the Sales and marketing department to develop efficient methods for handling issueswith new or returning customers
• Monitored customer satisfaction levels and developed methods for improving them
• Documented customers affairs and responded to… Show more
• Documented customers affairs and responded to request with appropriate solutions.
• Managed customer dashboard to quickly troubleshoot issues, producing a 25% decrease in churn and54% uptick in upsell

Lagos State, Nigeria

• Managed quality control for all business correspondence and reports, preventing critical errors and maintaining company reputation.
• Handled routine responses, responding to telephone and email inquiries on behalf of executives in a very efficient and prompt manner.
• Improved tracking for key metrics such as Logistics and Purchases through continuous trackingand developing reminder systems that prompted the current location of every shipment and the details of the dispatcher… Show.
• Improved tracking for key metrics such as Logistics and Purchases through continuous trackingand developing reminder systems that prompted the current location of every shipment and the details of the dispatcher.
• Supported company executives by coordinating schedules and managing appointments.Prepared responses to correspondence containing routine inquiries.
• Developed, planned, and implemented cost-effective procedures for office operations that reduced expenses by 20%. Show less

Global Business Management, Business Administration And Management, General

Bachelor'S Degree, Banking And Financial Support Services, Second Class: Lower Division

Acquired in-depth skills in banking and finance through taught classes that spanned various economic, statistical, and financial knowledge.