Ann Palmer Email & Phone Number

A highly experienced development consultant based in Sevenoaks, Kent. I have worked with organisations across a broad spectrum of sectors; financial services, professional services, manufacturing, FMCG, publishing, information technology, construction, pharmaceuticals, healthcare, transport as well as not for profit. Whilst based in the UK, I have worked with clients face to face in EMEA and APAC regions, and virtually with Europe, MENA, APAC and the US.Experience includes:* design and delivery of wide-ranging programmes that enhance personal and business performance, e.g. leadership, management, influencing skills, emotional intelligence, teambuilding, performance management, delegation, time management, absence management, conflict-handling, negotiating skills, presentation skills, competency based interviewing and assertiveness* coaching individuals to support them in meeting their personal and professional goals* facilitating meetings and workshops with both small and large groups to provide focus on meeting their objectives* putting the customer back as the focus of the customer service culture, and showing how service recovery techniques can lead to delighted customers.Client feedback:“Outstanding. Wish I had experienced this years ago. Ann was very easy to understand and to talk to”“Very good at making me feel at ease and tackle uncomfortable scenarios; helped me think about things differently”“Thought provoking, professional and knowledgeable”“Outstanding. Extremely observant and gives feedback which is helpful” “Ann is warm and encouraging. She is good at mediating, and giving all an opportunity to speak”“Ann had an engaging manner and made sure that everyone in the group participated and felt they were listened to” Specialties: 1:1 professional and personal coachingManagement and Leadership developmentTailored team developmentPersonal effectiveness developmentDesigning and embedding effective performance management and appraisal systemsTraining course design and deliveryPsychometricsSelection techniques and assessment centres

Listed skills include Management Development, Performance Management, Organizational Development, Workshop Facilitation, and 46 others.

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  Associate Cipd

  British Psychological Society Level A And B