Ann Parson Email & Phone Number

Buffalo, Ny, Us

Remote- Buffalo, Ny

Niagara Falls, Ny

Handling of incoming and outgoing phone calls and emails, all while making sure first call resolutionswere handled first. We also directed each appropriate call to that department. -Work in a small office/ call center environment- staffed and managed by the dealership, and handleour customer contacts, service, follow-up, and lead generation. -Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction. -Answer customer internet inquires… Show more Handling of incoming and outgoing phone calls and emails, all while making sure first call resolutionswere handled first. We also directed each appropriate call to that department. -Work in a small office/ call center environment- staffed and managed by the dealership, and handleour customer contacts, service, follow-up, and lead generation. -Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction. -Answer customer internet inquires by both email and phone. -Schedule sales appointments and reschedule no show customers. -Contact customers based on current marketing incentives. -Follow up with existing and potential customers to generate leads and close sales. - -Explaining product performance, application and benefits to prospects and describing all optionalequipment available for customer purchase. -Following up in a manner that results in the customer visiting the dealership. -Introducing customers to service department personnel to emphasize the quality and efficiency ofservice repairs and maintenance available in the dealership's service department. -Following up on all unsold customers, and any special requests to be sure that all customerexpectations are met. -Maintaining a prospect and owner follow-up system that encourages repeat and referral business andcontributes to customer satisfaction and return customers. -Excellent computer skills, especially in Salesforce, Windows, Excel, ORACLE. I can also navigatemultiple computer systems and applications to find the appropriate answers. -Extremely knowledgeable in a call center environment; ability to work in a fast paced, high volumeand high pressure environment with a smile and sense of urgency. -Able to communicate persuasively with customers to set appointments. Show less

Buffalo, New York

Buffalo/Niagara, New York Area

-Consult with company officials, sales departments, and advertising agencies in order to develop promotional plans.-Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.-Identify new advertising markets, and propose products to serve them.-Attend sales meetings, industry trade shows, and training seminars in order to gather information, promote products, expand network of contacts, and increase knowledge.-Gather all relevant material for… Show more -Consult with company officials, sales departments, and advertising agencies in order to develop promotional plans.-Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.-Identify new advertising markets, and propose products to serve them.-Attend sales meetings, industry trade shows, and training seminars in order to gather information, promote products, expand network of contacts, and increase knowledge.-Gather all relevant material for bid processes, and coordinate bidding and contract approval.-Arrange for commercial taping sessions, and accompany clients to sessions.-Write sales outlines for use by staff.-Prepare and deliver sales presentations to new and existing customers in order to sell new advertising programs, and to protect and increase existing advertising.-Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.-Maintain assigned account bases while developing new accounts.-Process all correspondence and paperwork related to accounts.-Deliver advertising or illustration proofs to customers for approval.-Draw up contracts for advertising work, and collect payments due.-Locate and contact potential clients in order to offer advertising services.-Provide clients with estimates of the costs of advertising products or services.-Recommend appropriate sizes and formats for advertising, depending on medium being used.-Inform customers of available options for advertisement artwork, and provide samples.-Obtain and study information about clients' products, needs, problems, advertising history, and business practices in order to offer effective sales presentations and appropriate product assistance.-Determine advertising medium to be used, and prepare sample advertisements within the selected medium for presentation to customers. Show less

Buffalo/Niagara, New York Area

My positions became the foundation of our customer’s experience at the Time Warner Cable. Sales Specialists enhance people’s lives through meaningful conversations about TWC products and services. They earn trust by offering products that meet people’s needs and give them control in ways that are simple and easy. The purpose of these positions were to provide an exemplary customer experience while utilizing needs based selling techniques to close leads and maximize customer retention.… Show more My positions became the foundation of our customer’s experience at the Time Warner Cable. Sales Specialists enhance people’s lives through meaningful conversations about TWC products and services. They earn trust by offering products that meet people’s needs and give them control in ways that are simple and easy. The purpose of these positions were to provide an exemplary customer experience while utilizing needs based selling techniques to close leads and maximize customer retention. -Provide a shopping experience catered to each and every customer, all while recommending solutions based on customers’ specific needs, as well as uncovering new needs-Assist customers in the selection and purchase of products and services-Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer-Maintained 96% of customer retention requests, for those seeking to disconnect or downgrade services through examining the needs of the customers as they pertained to TWC products and services-Effectively processed customer bill payments and uncovered customer’s needs with simply asking deeper questions-Achieved and excelled all sales and retention quotas set for the department by following the established departmental policies and procedures-Demonstrated full understanding of current marketing campaigns and offerings and had the ability to communicate those clearly to customers-Accurately entered all data into the billing system-Ability to multi-task and prioritize in a fast- paced environment-Demonstrated advanced PC skills with a strong understanding of the MS Office suite.-Mastered excellent communication, analytical, problem solving, and time management skills-Occasionally traveled to other sites within the region Show less

Buffalo/Niagara, New York Area

I am always excited to speak with new (prospective) clients- and you will find that I am a very strong advocate for my RN’s. I really believe it takes a rare breed (to do what Nurses Actually Do) day in and day out, so I make sure, on my end, that my nurses are treated the best because of it! I will always go to bat for my nurses, all I ask is that we keep an open line of communication between each other. As long as I know what is going on –whether it is good, bad, or ugly- I will always put on… Show more I am always excited to speak with new (prospective) clients- and you will find that I am a very strong advocate for my RN’s. I really believe it takes a rare breed (to do what Nurses Actually Do) day in and day out, so I make sure, on my end, that my nurses are treated the best because of it! I will always go to bat for my nurses, all I ask is that we keep an open line of communication between each other. As long as I know what is going on –whether it is good, bad, or ugly- I will always put on a happy face and fight my heart for you! My cousin is an ICU RN and I have been managing RN's for quite some time now- so trust me when I say that I have heard it all! But- I also believe that there is a reason why all my nurses stay with me, contract after contract. That, in my eyes, is simply because I am not in it to make a quick buck. My negotiation skills are fine-tuned for this industry- so I will always find a way to get you what you want in a contract! I also have been able to maintain some really amazing relationships with my facility contacts, so they already know when they are working with me, what I expect going into any type of relationship- whether it is for one (1) contract or ten (10). They also know what I promise is what I make sure is delivered! I don’t have a need to undercut my nurses or take a higher percentages against my clients because of the amazing staff I work with and the type of work this clientele brings to the table! So when you I can lock you in to the high paying contracts, you win. And I keep a happy nurse- for the long run- that is where I win! My goal is to put great nurses to work. My clients will always come first, no matter what line of work I am in, and this industry was no different! Show less

Orlando, Florida Area

• Planned and focused communications with assigned customer base; First month on the sales floor surpassed quota by 278%• Complete Replacement orders (Moves, Renewals, Renegotiate contracts and proposals and Upgrades) for assigned customer base, to include preparation of necessary proposals and contracts and other order forms as specified on the Replacement Order Checklist (Business Processes) • Identify up-sell opportunities within assigned customer base for new products and services… Show more • Planned and focused communications with assigned customer base; First month on the sales floor surpassed quota by 278%• Complete Replacement orders (Moves, Renewals, Renegotiate contracts and proposals and Upgrades) for assigned customer base, to include preparation of necessary proposals and contracts and other order forms as specified on the Replacement Order Checklist (Business Processes) • Identify up-sell opportunities within assigned customer base for new products and services • Warm transfer Level 1 service change requests for existing products and services to the MAC team; In special circumstances, open and forward Clarify tickets if required and escalate Level 1 MAC using established procedures, as appropriate. (Business Processes) • Monitor Clarify queue for Level 2 service change requests for customers in assigned customer base. Accept tickets into queue and process order according to established time frames and processes (Business Processes) • Check status and initiate escalations on service change requests and open issues as requested by the customer in assigned customer base • Use specified reports and tools to identify customers at risk and work to proactively prevent customer churn (Chronic Customer Report / LSR/ CSR Notifications) • Complete and submit accurate orders and required documentation as specified on the Sales Checklist • Obtain Sales Engineer approval prior to order submission, as applicable and specified (Business Processes) • Serve as liaison between various Windstream departments and the customer as required • Work on special projects requiring customer notifications, i.e. scheduled maintenance, etc. • Use Sales customer management system to record and report on daily activities • Understand and monitor Order and MACD status for assigned customer base from TBS reports Show less

Buffalo/Niagara, New York Area

• Sold all products and services offered by the company specializing in the current IPhone models, as well as Android, Windows and Blackberry models • Met all sales objectives expected, and exceeded monthly goals- highest grossing store in Northeast market.• Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. • Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding… Show more • Sold all products and services offered by the company specializing in the current IPhone models, as well as Android, Windows and Blackberry models • Met all sales objectives expected, and exceeded monthly goals- highest grossing store in Northeast market.• Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. • Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs. • Handled service inquiries from customers. • Handled all administrative aspects of the sale including: completed customer contracts and warranties, pulled products from inventory, accepted customer payments and filed the completed orders. • Provided efficient, courteous customer service and assisted in all aspects of product offerings and services. Show less

Orlando, Florida Area

Customer Service and Sales SpecialistEmbarq Communications; now known as CenturyLink Communications; Orlando, FL 2007-2010• Executed and exceeded revenue, strategic products, and sales goals sixteen consecutive months • Developed new hire employees transitioning to the main sales area from the training floor • Team Lead for Developer Market Main Stream teams • Proven knowledge of all communication services • Resolve inquiries, problems and/or complaints on products and… Show more Customer Service and Sales SpecialistEmbarq Communications; now known as CenturyLink Communications; Orlando, FL 2007-2010• Executed and exceeded revenue, strategic products, and sales goals sixteen consecutive months • Developed new hire employees transitioning to the main sales area from the training floor • Team Lead for Developer Market Main Stream teams • Proven knowledge of all communication services • Resolve inquiries, problems and/or complaints on products and services • Handled escalations without loss of revenue or service • Conducted many Watch-Its for new hire classes • Participated in educational studies, "The Customer Satisfaction Tour" • Participating in operation "Ocean7" to have a better employee experience • Consistently in the top 10 producers out of 125 sales representatives New Hire Quality Assurance Training 2007 Certificate of Excellence 2007 Show less

Buffalo, New York

Regents, College Prep

Activities and Societies: Regents Diploma - College preparatory College Preparatory - Regents standards

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General

Activities and Societies: Politics

Associate'S Degree, Business Administration And Management, General, 2.9