Ann Hooper Email & Phone Number

Farnborough

• Providing support for the sales consultants, I followed up missing timesheets and reports and assisted tutors with the online procedures.
• I assisted accounts by taking payments and entering invoices onto the database for payment, requesting copies of invoices when needed.
• I monitored stationery and washroom supplies and ordered when necessary. I organised a new cleaning contract.
• Ensured critical and general maintenance was arranged, security and fire alarms serviced and exterior lighting installed.
• I produced two in-house newsletters; one for staff and one for tutors.
• I added relevant news stories to social media sites and monitored responses.

Farnborough

• Providing support for the sales consultants, I followed up missing timesheets and reports and assisted tutors with the online procedures.
• I assisted accounts by taking payments and entering invoices onto the database for payment, requesting copies of invoices when needed.
• I monitored stationery and washroom supplies and ordered when necessary. I organised a new cleaning contract.
• Ensured critical and general maintenance was arranged, security and fire alarms serviced and exterior lighting installed.
• I produced two in-house newsletters; one for staff and one for tutors.
• I added relevant news stories to social media sites and monitored responses.

Frimley, Surrey

• Supervising a small team, I was responsible for ensuring customer orders were promptly placed with relevant suppliers and day-to-day shop stock levels were replenished to levels in line with company procedures
• Accepting and checking deliveries and assigning to customer orders or shop stock, I verified each item attentively and noted any discrepancies to raise with suppliers if necessary
• Pricing and displaying stock, including large craft promotional items every two months, I ensured products were merchandised creatively and attractively
• Compiling quotes and delivery notes for customer orders, I used office IT systems to keep records and update information accurately
• Liaising with customers and answering queries efficiently, I arranged for the return of faulty items and ensured customers and employers were satisfied with outcomes of any complaints
• Collating delivery notes, invoices and credit notes, I was attentive to detail to avoid errors

Camberley Surrey

• Completing a range of tasks and general office work for this busy church, I was responsible for keeping a database of services to use to produce booklets and provide copyright returns
• I also produced service booklets for Sunday services, Baptisms, Weddings and Funerals, using software to facilitate production and ensure neat, consistent presentation of material
• Producing publicity for special events and documents for meetings, I also set up and maintained the office PC, resolving any problems which arose on a daily basis
• As a voluntary exercise for many years, I designed the church website and kept it up to date, entering all details precisely and making the site as user-friendly and accessible as possible

• Writing programs in Visual Basic 6 to control Rhode and Schwarz Signal Generators and Digital Power Meters and Hewlett Packard or Rhode and Schwarz Spectrum Analysers to run calibration and testing of conducted and.
• Using programs to perform calibration over the required frequency range and run sweeps over that range using the data to ensure uniform signal, field strength or acoustic range
• Employing programs to mirror displays on PCs and transfer them to Word documents
• Performing in software some of the functionality of higher end Spectrum Analysers so options can be used on less high-spec instruments
• Programming in Visual Basic 6 to use an Arbitrary Waveform Generator to produce signals required by test specification
• Working with equipment controlled using GPIB/IEEE 488 interface and field probes controlled by RS232 interface

Reading, United Kingdom

• Using assembly language to develop operating system for a programmable logic controller, both the runtime firmware and the editing software for the customer to write the program
• Developing a program on main computer to organise version control and link it to authorised change requests, producing an audit trail for feature requests and bug-fixes
• Developing a range of test software including a rev meter for power stations
• Using various embedded microprocessor devices and programmable industrial controllers using assembly language to allow users to input a BASIC set of instructions and run that program

Bsc(Eng), Electrical & Electronic Engineering

Education record