Ann Hooper Email & Phone Number

Farnborough

• Providing support for the sales consultants, I followed up missing timesheets and reports and assisted tutors with the online procedures.• I assisted accounts by taking payments and entering invoices onto the database for payment, requesting copies of invoices when needed.• I monitored stationery and washroom supplies and ordered when necessary. I organised a new cleaning contract.• Ensured critical and general maintenance was arranged, security and fire alarms serviced and exterior lighting installed.• I produced two in-house newsletters; one for staff and one for tutors.• I added relevant news stories to social media sites and monitored responses.• I liaised with sub-tenants, resolving problems.

Farnborough

• Providing support for the sales consultants, I followed up missing timesheets and reports and assisted tutors with the online procedures.• I assisted accounts by taking payments and entering invoices onto the database for payment, requesting copies of invoices when needed.• I monitored stationery and washroom supplies and ordered when necessary. I organised a new cleaning contract.• Ensured critical and general maintenance was arranged, security and fire alarms serviced and exterior lighting installed.• I produced two in-house newsletters; one for staff and one for tutors.• I added relevant news stories to social media sites and monitored responses.• I liaised with sub-tenants, resolving problems.

Frimley, Surrey

• Supervising a small team, I was responsible for ensuring customer orders were promptly placed with relevant suppliers and day-to-day shop stock levels were replenished to levels in line with company procedures• Accepting and checking deliveries and assigning to customer orders or shop stock, I verified each item attentively and noted any discrepancies to raise with suppliers if necessary• Pricing and displaying stock, including large craft promotional items every two months, I ensured products were merchandised creatively and attractively• Compiling quotes and delivery notes for customer orders, I used office IT systems to keep records and update information accurately• Liaising with customers and answering queries efficiently, I arranged for the return of faulty items and ensured customers and employers were satisfied with outcomes of any complaints• Collating delivery notes, invoices and credit notes, I was attentive to detail to avoid errors• I designed and maintained the company's website, updating it and ensuring all functions were running efficiently; troubleshooting and diagnosing any faults then fixing them promptly

Camberley Surrey

• Completing a range of tasks and general office work for this busy church, I was responsible for keeping a database of services to use to produce booklets and provide copyright returns• I also produced service booklets for Sunday services, Baptisms, Weddings and Funerals, using software to facilitate production and ensure neat, consistent presentation of material• Producing publicity for special events and documents for meetings, I also set up and maintained the office PC, resolving any problems which arose on a daily basis • As a voluntary exercise for many years, I designed the church website and kept it up to date, entering all details precisely and making the site as user-friendly and accessible as possible

• Writing programs in Visual Basic 6 to control Rhode and Schwarz Signal Generators and Digital Power Meters and Hewlett Packard or Rhode and Schwarz Spectrum Analysers to run calibration and testing of conducted and radiated immunity to IEC standards 1000 - 4 - 3: 1995• Using programs to perform calibration over the required frequency range and run sweeps over that range using the data to ensure uniform signal, field strength or acoustic range• Employing programs to mirror displays on PCs and transfer them to Word documents• Performing in software some of the functionality of higher end Spectrum Analysers so options can be used on less high-spec instruments• Programming in Visual Basic 6 to use an Arbitrary Waveform Generator to produce signals required by test specification• Working with equipment controlled using GPIB/IEEE 488 interface and field probes controlled by RS232 interface

Reading, United Kingdom

• Using assembly language to develop operating system for a programmable logic controller, both the runtime firmware and the editing software for the customer to write the program • Developing a program on main computer to organise version control and link it to authorised change requests, producing an audit trail for feature requests and bug-fixes• Developing a range of test software including a rev meter for power stations• Using various embedded microprocessor devices and programmable industrial controllers using assembly language to allow users to input a BASIC set of instructions and run that program

Bsc(Eng), Electrical & Electronic Engineering

Education record