- Provide strategic direction for projects, including aligning multiple projects with business strategies Project management standards: Set project management standards and methodologies, and ensure they are consistently applied - Oversee the resources needed for projects, including budget management Leadership: Provide leadership and direction to project managers, mentor project managers, and nurture team collaboration - Ensure smooth communication and strategic decision-making - Determine the scope of each project, including goals, timeline, budget, and objective - Collaborate with people in each department during the planning process

Manage enterprise rollouts of new customer facing products including; Customer Email Product and Customer Hardware to utilize new video delivery technologies. Oversee the development and tracking of enterprise wide operational / infrastructure projects. Managed day to day tasks including, tracking, schedule management and project planning. Coordinated resources within functional groups, allowing for assignment to multiple projects. Coordinate with outside vendors, SOW and PO processes, initiation of engagements and coordination of project plans.

Project Management and Business Analysis for interactive and technical ecommerce implementations on Demandware and other ecommerce platformsClient Management and Strategic PlanningClients include: L'Oreal, DIESEL, Godiva Chocolatier, Lord Abbet,MSNBC

Management of all IT development projects including ongoing in house development of Order Processing application.Business Process Analysis and documentation.

Train Pharmaceutical Reps of various skill levels in SAP-based CRM software. Create and maintain CRM training materials and e-learning modules.Create training documentation for various other applications used in the sales and corporate environment.

Managed all project phases in multiple successful implementations of the ProfitCenter SaaS ERP order management application that included an e-commerce web solution. Managed projects and teams across the continental U.S., succeeding in increasing company productivity by fostering a collaborative environment and shared success on projects; led project meetings with all internal business groups, management, and client stakeholders, effectively interfacing with all departments.Maintained project schedules, task plans, and resource assignment for the development, training, and quality control teams; additionally prioritized all project tasks, including development and enhancements, as well as software bugs reported by QA and clients; provided primary project support for Customer Service.Developed creative solutions to process and application challenges on the client and development sides. Coordinated with the Operations Department on all Test and Production builds, including testing post deployment and signing off. Performed initial QA on all clients' programming enhancements, verifying that all documented programming specifications and functions were met. Created PMO processes for the company, including project planning, customer user acceptance testing plans, and project forms.

Gave employer and employee presentations of various policies offered by AFLAC in group and one on one settings. Used cold calling outside sales techniques on the phone and in site visitations. Assisted existing policy holders with customer service needs.

with the web design team to create e-commerce web solutions; worked with development team to design application and User Interface changes for enhancements; assisted clients through the web design process, educating them in best practices for their market and Search Engine Optimization (SEO).Performed requirement collection and gap analysis; provided process change recommendations or enhancement specifications to the client; defined implementation project process. Created project-specific documentation and client-specific user guides supporting the business processes. This resulted in the improvement and cost reduction of each implementation process.Coordinated and assisted with data migration processes, including interfacing with third-party data providers.Ensured that Stakeholders were regularly updated via project status reports; additionally, used other forms of communications to enhance the customer experience and services. Coordinated client service on site and via webinar.AFLAC 2006-2007 Licensed Insurance AgentUsed cold calling as outside sales technique and in-site visitations; assisted with customer service needs. Did group and one-on-one presentations of employer and employee policies offered by AFLAC.; Acted as banking liaison for business and personal clients, assisting them with opening and managing accounts, as well as resolving account issues and offering upsell services.

Represented Habberstad Motors in showroom and at car shows. Assisted in financing and the insuring of vehicles aspects of Sales

Designed and maintained company website using hand-coded HTML; created website graphics with Photoshop. Performed and deployed monthly updates to company website; QA'd all changes prior to deployment.Created magazine ads and catalog layout and design using Quark Express and Adobe Photoshop.Planned, negotiated, and managed all aspects of the four trade shows attended by the company every year, including all travel, lodging, and company-related event arrangements, third-party transportation for shipment of booth and samples, and labor resources for assembly and dismantlement of booth and samples.Created the layout and design of trade show displays; conducted sales force in-services trade shows Generated monthly and mid-monthly "specials" reports for sales and customers.