Ann Lesh Email and Phone Number
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Ann Lesh personal email
I am a proven Technical Project Management Professional with over 15 + years of experience overseeing multiple simultaneous Telephony, Unified Communication as a service, Software as a service and Cloud contact center projects from cradle to grave. I possess a strong relationship management background supporting various customers, vendors, and internal teams through scheduling, equipment installation, and customer satisfaction. My technical knowledge, coupled with my efficient management style, has made me a well sought-after consultative resource with a number of enterprise clients. • Responsible for all phases of project management lifecycle including, initial design, building project plans, resource allocation, financial management of budgets, vendor management, on-time milestone delivery, and ensuring client satisfaction. • Coordinate and gather appropriate technical resources including software development, product delivery, network assessment, infrastructure and MPLS circuit delivery.Specialties: Telecommunication systems, Cloud Solutions, Networking Systems, Software Development, Detail oriented, Team Leader, Collaboration, Project Management, Customer Experience, VOIP, Carrier services, Avaya IP office, Avaya Cloud, Avaya CM, AVST, Fujitsu and Alcatel.
C1
View- Website:
- convergeone.com
- Employees:
- 2275
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C1Elgin, Il, Us
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Senior Project ManagerC1 Apr 2019 - PresentBloomington, Minnesota, UsManage and delivered complex CCaaS, SaaS and UCaaS projects. This includes Project planning, Project execution, Project Monitoring and Control and Project closeout. These projects included Avaya, Cisco, Oracle data infrastructure, Cloud solutions and custom AI CX Omni Channel. Managed multi resources across cross functional teams. Managed relationships with all stakeholders and ensure that everyone is align on project goals and deliverables.• Rockstar Rookie of the Year-2019• Designated Subject Matter expert for Smartsheet• Mentor for new Project Managers • Lead in rolling out new process changes to team• Maintained highest level for revenue forecast accuracy• Recognized by customers and Internal team for multiple Raving Fans Award
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Project ManagerCall One, Incorporated Nov 2017 - Apr 2019Chicago, Il, UsResponsible to complete project planning and ownership, including installation schedule management of data and telecommunications services. This includes application design, complete system programming, testing. End user and administration training. Conduct weekly project status meetings both internal and external. Execute multi – site SD Wan and UCaaS enterprises. • Recognized for developing documents for proof of concept projects. • Provided feedback in lessons learned document which prompted process changes resulting in quicker deployments in the field. • Project Manager mentor in developing documents for the project team. • Shoretel/Mitel- Certified UC System Installer Continuity(UCSI) and Certified UC System Programmer(UCSP) -
Project ManagerJt Global And Acliviti Jun 2017 - Nov 2017Client was a large Global Avaya Enterprise responsible for helping to convert multiple locations from Cisco platform to Avaya Cloud. Coordinate activities of all technical resources. Conducted weekly project status calls with stakeholders. On site support for cutover when needed. Manage resources planning and assignments by partnering with team lead. Monitor cost to adhere to budget. Coordinate all project activities with team members.• Met deadlines that where associated with critical cost saving initiatives.• Inspired team to move to using SharePoint full time.Report to Program Manager. Provided support for all phases of project. Client was a multi-site contact center implementing a UCaaS solution. Effectively managed timelines, issues and risks. Communicated with UCaaS partner on the design and kept them inline with requirements in the contact.• Identified opportunities for savings by eliminating or migrating the current PSTN and broadband network to a more cost-effective carrier. • Designed call flow to enhance customer experience.
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Senior Technical Project ManagerTsg- Technology Solutions Group A Teletech Company Mar 2015 - Jun 2017Greenwood Village, Colorado, UsExecute enterprise level projects of Avaya Aura Communications Manager, Contact Center, Session Manager, System Manager, Messaging, Session Border Controller, Experience Portal, Conferencing, Media Gateways, Cloud offering and data equipment. Coordinate activities of technical resources including software development resources, product delivery, all phases of project management, client satisfaction, on-time milestone delivery within allocated budget.• 100 % on time project completions with satisfied clients• Project management responsibilities increased in revenue and complexity 50% each year.• Identified and documented processes for cloud PM team. Resulting in improved deployment and time efficiency.• Achieve 128% of goal for revenue generation activities this included identifying out of scope and additional services through change request. -
Project ManagerAltura Communication Solutions Apr 2013 - Mar 2015Fullerton, Ca, UsResponsible for technical resources, product delivery, all phases of project management, client satisfaction, on-time milestone delivery within allocated budget. • Consistently met Management by Objective goals set by Management.• Managed complex projects from concept to completion as resource for product and application solutions in response to client needs, requirements, and preferences. Achieved highest number of project completions with customer satisfaction ratings of 100%. -
Service SupervisorAltura Communication Solutions Nov 2010 - Apr 2013Fullerton, Ca, UsResponsible for hiring, developing and scheduling all field technicians for installations, service calls and order activity. Responsible for maintenance revenue attainment, order quotes, coordination of activities and meeting SLA’s for maintenance customers. Support sales team and Area Director in all customer activities. Product expertise on Avaya Communications Manager, Module Messaging, Aura Messaging, Media Gateways, IP Office, Session Manager, System Manager, Session Border Controller, Alcatel- Lucent OmniPCX, Applied Voice and Speech Technologies (AVST), Fujitsu, and Intellicenter. • Completed 50 + system upgrades and maintained project resulting in 100 % customer satisfaction and 100% time completion.• Increased maintenance revenue by 10% during 2012.• Improved technicians time utilization by 10% through dedicated technician realignment and product training. • Conducted 4 monthly/weekly meetings with key maintenance customers identifying 10% additional revenue.• Responsible for 100 dedicated accounts, 20 t&m customers in a 5-state area and resulting in 90% of satisfied customers.• Negotiated rate with 4 third party suppliers to support company wide financial margin by 30%. • Advanced employees maximum effectiveness through Avaya certification process resulting in 4 technicians certifications.
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Admissions CounselorGood Shepherd Lutheran Church And School 2009 - 2010Developed and implemented admission process for new students and maintain databases. Responsible for marketing school and community public relations. Organized open houses and tours for new students and their families. Directed the interview process for incoming admission applicants with teaching staff.• Developed policies and procedure for new student’s admissions. Increased efficiency by 90%.• Increased enrollment by 10% through a more rigors selection process, resulting in a higher percent of high academic achievers.
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Director Of Small GroupsGood Shephered Lutheran Church And School 2002 - 2010Identified and trained volunteers as small group leaders. Determined curriculum and semester campaign topics. Published newsletters, developed and maintained web site, and communicated community announcements.
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Installation Manager/Project ManagerFujitsu Business Communications Mar 1994 - May 1998Hired and developed Project Managers and Technicians. Supported Sales staff by pricing labor for all new installations. Secured subcontractors and negotiated labor prices. Responsible for maintaining budgets and milestone schedules.• Consistently achieved yearly revenue of one million dollars.• Conducted performance reviews for project managers. With consistently high achievers.
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Customer Service Manager/ Project ManagerExecutone Dec 1987 - Apr 1994Customer Service Manager, Chicago, Illinois, 1992-1994 Managed five direct reports including all HR responsibilities. • Advanced employee efficiency through product training and project management training. Project Manager, Chicago, Illinois, 1987-1992 Coordinated and managed installation projects of phone and voice mail systems. Provided customer training on all products. Handled technical escalations for internal resources and customers.• Received 15 customer commendations.
Ann Lesh Skills
Ann Lesh Education Details
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Northern Illinois UniversityBusiness -
Elgin Community CollegeGeneral
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Valley Lutheran High School
Frequently Asked Questions about Ann Lesh
What company does Ann Lesh work for?
Ann Lesh works for C1
What is Ann Lesh's role at the current company?
Ann Lesh's current role is Senior Project Manager| passionate about technology| proactive| adaptable.
What is Ann Lesh's email address?
Ann Lesh's email address is am****@****bal.net
What schools did Ann Lesh attend?
Ann Lesh attended Northern Illinois University, Elgin Community College, Valley Lutheran High School.
What skills is Ann Lesh known for?
Ann Lesh has skills like Telecommunications, Management, Unified Communications, Voip, Managed Services, Telephony, Call Centers, Customer Service, Vendor Management, Professional Services, Team Building, Solution Selling.
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