Ann W. Smith, Cpcu, Cic, Au Email & Phone Number

Glastonbury, CT

Manage Commercial Insurance Account Management team including general business, Medical Professional and Architects and Engineers' Professional units. Active member of Quality Team and CAPA Process Improvement team

Meriden, CT

Led team through the conversion to a new software platform, and to a paperless environment. Analyzed book of business and earmarked accounts to transition to Small Business Unit or directly to carrier service centers in order to increase efficiency and reduce overhead.

Wethersfield, CT

Responsible for transitioning Vermont, New Jersey and Pennsylvania accounts to appropriate regions, in order to transition handling Connecticut business exclusively. This resulted in reducing our team by four positions and facilitated our ability to meet metrics goals. Coordinated office move from the TD location to the USI office.

Wethersfield, CT

Responsible for Western New England and the Mid-Atlantic regions. Hired, evaluated, coached and managed employees in five states. Integrated New Jersey and Pennsylvania books of business totaling over $2,000,000 revenue, as they were purchased by TD Insurance. Also managed Employee Benefits team for several years.

Wethersfield, CT

In addition to Commercial Lines, began managing Claims in 2000 and Small Business in 2002. In 2004, hired and trained staff for a roofers’ captive, gathered actuarial data and developed workflow and documentation parameters for this program which generated $3,000,000 revenue. Quality Coordinator responsible for managing the Compliance/Errors and Omissions.

Bachelor Of Arts (Ba), English And Secondary Education

Bachelor’S Degree, English And Secondary Education