- Assure all published contents met the clients quality standards by reviewing it based on policy exist- Work with Team Leaders and Quality Assurance to match our team consistency or relevant quality‑productivity needs

Webnovel is a global online reading platform for all kinds of marvelous novels and comics. As Editorial Relationship, - Addressed as a contact point for Indonesian's Authors to get their novel contracted - Responded and/or reached out to 5000+ Indonesian's authors in contact through various platforms simultaneously ( Email, WhatsApp, and Discord)- Managed to get 2000 authors in contract with Webnovel and followed up on 100+ new authors' contract application progress every week.- Resolved authors' complaints and problems quickly and efficiently and gained 97% customer satisfactions .- Maintained a good relationship with the authors by kept authors updated on the latest announcements and contests in order to increase contract deals- Managed author community on Discord and Hosted Google meetings for authors requiring further assistance- Reported to the higher management through Google Sheets.