- Operated end-to-end account setup and vendor onboarding, and served as the primary contact for vendors within Maisonette’s network of 750+ marketplace vendors- Redesigned and optimized Maisonette’s vendor onboarding program to ensure operational and fulfillment success for vendors within their first 90 days on Maisonette- Revised and facilitated Maisonette’s vendor integration process using Shopify by working with the engineering team and external support agencies- Oversaw vendor payment inquiries through ZenDesk by analyzing Excel reconciliations to proactively identify opportunities to improve our payment process- Handled the Operations team process documentation in Confluence and Google Suite

- Served as the primary point of contact for Maisonette’s network of marketplace vendors by managing vendor support and integration requests- Assisted vendor onboarding for new marketplace vendors by reviewing Maisonette’s policy and software training- Collaborated with Customer Care and Vendor Support team to leverage large data sets to proactively identify operational efficiencies- Supported Maisonette’s fulfillment delivery system by streamlining day-to-day communication with the transportation & logistic companies (DHL, UPS, and FedEx)- Worked with cross-functional teams to execute key initiatives and efforts during the peak holiday season

- Delivered exceptional luxury consignor experiences by providing personalized expert and customer services, tailored to each consignor’s requests- Streamlined day-to-day operations of the Luxury Consignment Office in flagship stores by reinforcing compliance requirements and service level agreements for the in-store appointment process- Oversaw end-to-end pipeline of consignment products by managing logistics, loss prevention incidents, data management, and physical movement across multiple teams to ensure that our supply plan targets were met- Liaised and fostered relationships with Retail Consignment Specialists, Experts, and Sales teams to increase engagement with the Luxury Consignment Office by encouraging our guidelines processes and our customer service experience- Trained Client Managers and Retail Consignment Specialists in other flagship stores in order to improve consignors’ satisfaction and improve turnaround time for consignment products

- Conducted and evaluated clients’ consignments based on established criteria to the appropriate sales channel - Offered price expectations and estimates on luxury items to consignors- Provided outstanding consignor experience through personalized expert services in-store by reviewing our contract with new consignors or assisting repeating consignors on any inquiry - Met strict Service Level Agreements by processing consignments within a 24-hour window through the use of Salesforce becoming one of the top processors within the East Region- Established loyal consignors’ relations through open communication and understanding leading to an increase in referrals and new clients

- Conducted quality inspection on luxury items to ensure their authenticity- Ensured luxury items met established condition standards before shipping to regional e-commerce center- Supported Luxury Managers and Assistant Luxury Managers during appointments with VIP consignors by providing product knowledge and expert services- Assisted Logistic Team with shipping product inventory and supply control- Partnered with the Merchandising Team for up-to-date knowledge of our competitors’ pricing and acceptance standards

Luxury prêt-à-couture fashion brand under the creative direction of Josep Font. Supply Chain- Processed delivery notes - Prepared over 100 international and national orders- Control of stacks Communications- Showroom Management- Supervised around 50 press appearances- Monitored the guest lists for the London Fashion Show-Shipping to America, South America, Asia, and Europe-Clippings Marketing-Coordinated and requested over 10 samples per week with multiple suppliers for upcoming collections-Prepared and presented detailed, analytic trend reports, helping Delpozo’s pricing strategies

- Interacted with customers, answering questions about items, and improved engagement with the merchandise - Helped clients find particular clothing items in order to elevate their shopping experience - Greeted customers upon arrival and finalized their experience by cashing out their items of choice- Managed the store’s clothing inventory, including receiving and auditing orders from different carriers

- Reinforced class rules to help teach students proper behavior.- Helped teachers with overall duties such as attendance, supervision, setting up the classroom and retrieving materials for activities.- Helped teachers during activities by reviewing material with students.

- Enlisted customer data into a centralized database to improve costumer experience and engagement with the bank.- Supervised credit and debit card shipments to costumers nationally using a variety of carriers.