Ann Storrs Email & Phone Number

Performed therapeutic massage tailored to guest's specific needs to aid in relaxation and reduce pain. Consistently offered professional, luxurious, and guest oriented service. Ensured individualized treatment plans, while maintaining both client comfort and a quality therapeutic massage.

Vancouver, British Columbia, Canada

Prepared students to be excellent RMTs through a comprehensive instructional program at the first (and only) public post-secondary institution in British Columbia to offer training in this field.Courses taught include:• Systemic Treatments 1 • Systemic Treatments 2 • General Orthopaedics • Regional Orthopaedics • Myofascial Release Therapy • Cranial Sacral Therapy • Neurological Treatments Review

Vancouver, Canada Area

Provided independent quality massage care to clients in-home. Treatments: Swedish, deep tissue massage, manual lymphatic drainage (MLD) techniques, homecare (including postural improvements, strengthening and stretching exercises, and general relaxation) and hydrotherapy.• Apply expert decision-making skills based on the evaluation of client’s needs and recommend the best treatment on the basis of those needs• Actively listens and communicates with clients in order to build trust/comfort and clearly understand what they want to achieve through massage sessions (desired results, symptoms, medical history)• Perform special tests and range of motion assessments to develop treatment plan. Apply finger and hand force to specific parts of the body in line with clients concerns and treatment plan. Develop homecare and rehabilitative aftercare. Refer clients as applicable to appropriate health practitioners. Follow-up with clients post treatment to ensure satisfaction and improvement

Vancouver, British Columbia, Canada

Performed therapeutic massage tailored to guest's specific needs to aid in relaxation and reduce pain. Consistently offered professional, luxurious, and guest oriented service. Ensured individualized treatment plans, while maintaining both client comfort and a quality therapeutic massage.

Vancouver, Canada Area

Provided one-on-one instruction to massage therapy students.• 100% pass rate – all learners successfully passed their subsequent exams/boards• Explained and simplified key concepts of anatomy and physiology• Determined key components of clinical material• Prepared students for manual muscle tests and special tests• Designed study plans to prepare for board examinations

Vancouver, Canada Area

Provided quality massage treatments to clients in-clinic and in the community (seniors centres, hospitals, homeless shelter, substance abuse centre)• Demonstrated academic excellence throughout the program – 90% average• Earned the respect of my peers, clinical supervisors, and faculty members• Diverse clinical experience, consistently gained repeated clients• For showing dedication and a positive attitude I was nominated for the “VCMT Heart Award”• Maintained comprehensive electronic client records / patient history (Jane)

Vancouver, British Columbia

Led team of 40-100 employees in Vancouver flagship store with accountability for $28M footwear department. Challenged to improve customer service and standards within department that had been without consistent leadership for some time. Frequently assumed manager-in-charge responsibility and oversaw other managers during group sales manager’s extended sick leave.• Increased sales by 21% and achieved >110% of plan.• Boosted customer satisfaction scores from 44% to 60% in 18 months.• Increased visible inventory selection from 75% to 98% by implanting new RFID process.• Hired new high-performing team members, most of whom were sourced from competitors.• Improved data collection, maintaining an 85% rate of capture on general customer information, and a 55% capture rate on email addresses. Achieved this by training and incentivizing sales staff.

Vancouver, British Columbia

Led team of 15 with accountability for annual sales of $2M. Accountable for customer service, sales, merchandising, customer retention and budget management.• Drove a 25% sales increase in first location and earned promotion to flagship store within 3 months.• Grew sales in flagship store from 20% below plan to targeted levels within 8 months by coaching team members, recruiting top performers, and providing improved training.• Increased foot traffic by recruiting new ‘ambassadors’ (high value clients), remerchandising the store, and holding well-attended in-store events.• Boosted inventory turns by >2x by reorganizing back-of-house, implementing new systems, rotating stock, and assigning ‘captains’ to monitor all sections of the store.

Vancouver, British Columbia

British Columbia & Ontario

Led teams of up to 40 with accountability for annual sales of up to $3M. Managed customer service, marketing, merchandising, and daily operations. Earned numerous promotions and transfers as a result of success. • Grew sales 100% in less than a year. Delivered consistent YOY sales increases subsequently.• Turned around sales of struggling but important brands, reaching the top 20 nationwide.• Created event marketing strategy that pushed the store from 20th in the country to #3 in sales. Increased sales generated during the 6 hour events from $8K to a high of $26K.• Transformed unmotivated and underperforming team into a group that consistently ranked #1 in sales for leading brands such as Lancôme, Smashbox and Guerlain.• Opened 2 new stores from the ground up, including extensive recruitment drives. • Selected as ‘official ambassador’ whose duty was to orient and train new managers throughout Western Canada.

Ontario

Ontario

Accountable for driving sales of naturals, cosmetics and pharmaceuticals within retail stores by building strong relationships with store managers, training employees and merchandising product effectively. Challenged to grow market share.• Increased sales from $150K to $950K in just 3 years, while improving margins from 25% to 45% in the same period. • Managed successful launch of New York Color line, securing placement in an unprecedented 100% of accounts (120 retailers).• Conceived, created and delivered training program that drove increased sales of key brand in major retailers including Wal-Mart, Shoppers Drug Mart, Zellers, Sears, Pharma Plus and major grocery chains.• Maintained #1 ranking in nail care category by creating successful in-store event marketing strategy.

Ontario

Managed 100-150 accounts throughout Ontario and Quebec for this distributor of shoes, handbags and accessories. Increased sales 30% and profits 15% in just one year.

Bachelor Of Health Science

Diploma, Massage Therapy/Therapeutic Massage

Bachelor'S Degree, Arts (With Strong Preparation In Business)

Activities and Societies: Bishop's University Commerce Society (BUCS), Winter Carnival, Ronald McDonald House Philanthropy, Alpha Delta.

200-Hour Teacher Training

Aromatherapy