Ann Swinderman Email & Phone Number

Dover, Oh, Us

Ridgeland, Mississippi, United States

As a Firm Services Technical Writer in the Department of Intelligence and Automation, I create clear, concise, and user-friendly documentation. I work closely with cross-functional development teams, revise documentation, and maintain a reference library. Additionally, I develop strategic communications, corporate and public communications, and project management.

Chicago, Illinois, United States

• Enhanced company product adoption by creating user-centric API & UX documentation, user manuals, and process documents for engineering, IT, and marketing/sales teams.• Streamlined complex technical concepts into user-friendly content by interviewing subject matter experts, resulting in a 45% increase in productivity for developers, engineers, QA, IR, and sales.• Designed a SharePoint site to improve document accessibility and streamline workflow.• Collaborated with cross-matrix teams to implement documentation strategies aligned with the companyobjectives, exceeding project milestones each quarter.• Created comprehensive training materials to increase expertise across solution sets and verticals(engineering and IT), resulting in a 20% increase in self-service education.• Developed innovative approaches for document optimization by creating flowcharts, glossaries, andtemplates, then implementing style guides.

My Upwork site lists my professional writing services, including Upwork contact information for previous and new Upwork clients to connect with me about new projects. I am a versatile and passionate writing professional skilled in: • Technical Documentation • Marketing Content Creation • News Writing/Press Releases • Data Entry and Research • BloggingI aim to leverage my content creation and project management expertise to drive growth and improve communication within your organization.

Akron, Ohio

• Authored and maintained 20+ online help documentation programs tailored to automotive tire manufacturing customers’ technical specifications using Adobe RoboHelp.• Revised existing technical documentation for consistency and compliance by initiating a Confluence CMS accessible to associates and added a portal for customers to submit technical support requests.• Conducted on-site and virtual online global training sessions for tire manufacturing companies using restructured documentation, leading to a reported 25% increase in manufacturing production.• Implemented ISO procedures and executed internal audits, leading to the inaugural ISO 9001:2015 certification and 100% compliance for four years.• Perfected corporate communication and launched policies and procedures for the Poling Group and its four subsidiaries, creating unity and increasing revenue.

Sugarcreek, Ohio

• Oversaw and coordinated all aspects of the technical institute for apprentices and students who were pursuing their stamping press technician, tool & die maker, and Bihler stamping press technician journeyman certifications• Various duties included counseling students, promoting the institute, creating curriculum, developing course calendars, assisting instructors, teaching courses, and maintaining program standards. Buckeye Career Center, the State of Ohio, and the U.S. Department of Labor accredit SUPERB Technical Institute.

Sugarcreek, Ohio

• Responsible for the safe transportation of SUPERB Industries and Stitches USA employees to work and home after their shifts in Coshocton, Holmes, and Tuscarawas counties.

Sugarcreek, Ohio

• Spearheaded comprehensive strategic plans and PR calendars & activities aligned with objectives, directed brand awareness, and fostered stakeholder engagement.• Increased public awareness by 100%, resulting in SUPERB Industries being featured on national, state, and local media platforms (print, radio, TV, and online) within six months.• Improved efficiency by 25% by organizing, standardizing, and managing technical documentation using SharePoint, enabling operators to access documents on the manufacturing floor.• Boosted efficiency and quality control by developing IATF 16949 and ISO 9001:2015 procedures, leading to a 50% decrease in waste and a 98% on-time delivery rate.• Collaborated with an HR team to develop a mentorship program, resulting in a 20% increase in employee retention and overall team performance.• Designed and implemented curriculum and course calendars for SUPERB Technical Institute, ensured compliance with U.S. Dept. of Labor and State of Ohio Apprenticeship standards and served as STI program director, course instructor, apprentice mentor, and community STEM liaison.During my tenure at SUPERB, the following company accolades were received:•2016 Eastern Ohio Development Alliance Technology Excellence Award•2016 A.R.E. Truck Caps & Covers National Supplier Appreciation Award•2015 Large Business of the Year by Tuscarawas County Chamber of Commerce•2014 A.R.E. Truck Caps & Covers National Supplier Appreciation Award

New Philadelphia, Ohio

• Managed all social media outlets, including Facebook and LinkedIn.• Assisted the owner with producing promotional materials.• Attended travel shows promoting the business.• Assisted guests while traveling.• Coordinated activities with everyone from bus drivers to destination property managers.

Millersburg, Ohio

• Managed, trained, and mentored a high-performing team of 40 freelancers to create compelling community content to drive corporate leadership, sales collaboration, and marketing initiatives.• Launched a successful transformation of four newspapers, websites, and magazines, with 200K weekly circulation, by updating content and providing unique deliverables, leading to a 30% audience increase.• Increased weekly revenue by 20% by combining writing and advertising in promotional packages with the Sales Department.• Awarded the 2008 Ohio Newspaper Association’s Best Weekly Newspaper Award for outstanding journalism and team leadership—winner of over ten awards throughout media career.

Sugarcreek, Ohio

• Wrote and designed a weekly newspaper distributed to over 15,000 people throughout Ohio, in addition to subscribers across the globe.• Captured photographic images to commemorate community events and high school sporting activities and accompany feature articles. • Specialized in completing each week's edition with an editorial staff of only two other employees. • Working exclusively with the Amish community to print a publication focusing on Ohio's largest Amish settlements.