Conducted rigorous testing of hardware and software for gaming build system units to ensure optimal performance and reliability.Developed and implemented comprehensive quality assurance protocols to enhance product integrity and customer satisfaction.Identified and resolved hardware and software issues through detailed analysis and troubleshooting, reducing return rates by 15%.Conducted training sessions for new team members on quality standards and testing methodologies.Maintained detailed documentation of testing procedures, results, and corrective actions, contributing to continuous improvement efforts.

Administered and optimized system performance for Linux machines, BSC, and RNC, resulting in a 20% increase in operational efficiency.Implemented, managed, and monitored advanced Network Management Systems, ensuring robust network performance and uptime.Developed automated shell scripts to extract data from Linux servers, significantly improving data retrieval speed by 25%.Led the troubleshooting and resolution of complex LTE network issues, minimizing downtime and enhancing network reliability.Conducted comprehensive network performance analyses and generated detailed reports to inform strategic decision-making.Collaborated with cross-functional teams to support network design, expansion, and optimization projects, ensuring seamless implementation.Provided advanced customer support for LTE networks, addressing and resolving high-priority issues to maintain service quality.Coordinated with care teams for level 3 operational issues, facilitating swift resolution and knowledge transfer.Implemented security best practices and compliance standards to safeguard network infrastructure and data integrity.Trained and mentored junior engineers, fostering a culture of continuous learning and professional development.

Prepared quotations and scope of work for customers, successfully negotiated timelines, purchase orders, and procurement processes, resulting in improved project delivery by 15%.Managed supplier agreements and customer contracts, ensuring compliance and timely delivery.Developed activity schedules and progress trackers, providing regular project updates to stakeholders.

Installed and configured HP and DELL servers, ensuring optimal performance and compatibility with network infrastructure.Managed and monitored installed systems and infrastructure, maintaining security, backup, and redundancy strategies to minimize downtime.Provided 2nd level support for all NMS platforms, promptly addressing issues and ensuring minimal disruption to network operations.Conducted software version upgrades for radio access network equipment, enhancing system functionality and performance.Developed and implemented automation scripts to streamline routine maintenance tasks, reducing manual intervention and improving efficiency.Led troubleshooting and root cause analysis for complex network issues, implementing effective solutions to prevent recurrence.Coordinated with cross-functional teams to support network expansions and upgrades, ensuring seamless integration and minimal service disruption.Prepared detailed technical documentation and reports, contributing to knowledge sharing and continuous improvement initiatives.Trained junior engineers on best practices for system administration, network troubleshooting, and use of monitoring tools.

Installed, maintained, and troubleshooted BSS devices: BSC, RNC, BTS & NodeB.Conducted routine maintenance for BSC/RNC and BTS/NodeB remotely from OMC.Led site surveys, delivery processes, and PAT processes.

Responded to technical support calls, set up new computers and networks, and installed software updates.Diagnosed and fixed network problems and hardware/software faults, maintaining hardware/software inventories and managing server backups.