Annu Havukainen Email & Phone Number

Helsinki, Uusimaa, Finland

Varuste.net is a Finnish company specializing in outdoor activity goods, operating both online and in physical stores. As part of Aalto Group Oy, we are proud to have over 150 dedicated employees.In my role as Team Leader for Varuste.net's Financial Team, I oversee personnel matters, division of work, and organizational structure. I actively monitor work progress and goals, while also focusing on developing and standardizing processes within the team and across departments.My responsibilities include creating comprehensive instructions based on these unified processes to enhance collaboration among different departments. My team's daily tasks encompass managing purchase and sales ledgers, invoicing, processing refunds, conducting risk management, and generating reports.I am committed to fostering a high-performing team environment and continuously improving our operational efficiency.

Hyvinkää, Uusimaa, Finland

In my role as Manager of Operations and Customer Success, I led the client support team for Passeli Merit (former Merit Aktiva), focusing on delivering exceptional service and enhancing user experiences. I facilitated software training sessions, both group and individual and developed comprehensive software manuals and tutorials.My responsibilities included auditing the software for compliance with legal changes, best practices, and functionality, ensuring that necessary updates were implemented efficiently. I proactively sought new solutions to improve software features and user experience, rigorously testing new functionalities before their rollout to users.I also collaborated closely with subcontractors and partners, contributing to marketing support efforts by creating marketing plans, proofreading content, updating the company website, and managing advertising and email campaigns. Additionally, I ensured consistency in corporate identity across social media updates, events, summits, and exhibitions.Alongside these duties, I managed the accounting and payroll functions for Merit Software Oy and served as the Office Manager.After the acquisition of Merit Software Oy by Visma Amplio Oy in 2022, I decided it was time to seek new challenges and opportunities for growth.

Passeli Merit Oy (former Merit Software Oy) is part of Visma group.

Hyvinkää, Finland

At Merit Software Oy (part of Merit Tarkvara AS), a software company specializing in accounting and payroll solutions, I was part of a dynamic team supporting offices in Estonia and subsidiaries in Finland and Poland.My primary responsibilities included:- Client Support: Provided comprehensive assistance to clients, ensuring they received the best possible service and guidance on our software solutions.- Collaboration with Development Team: Worked closely with the development team to enhance accounting features and improve overall software functionality.- Marketing Support: Managed marketing initiatives, including project planning, content creation, proofreading, and overseeing advertising and email campaigns. I also organized and participated in events, summits, and exhibitions, ensuring a consistent corporate identity and gathering customer feedback through satisfaction surveys.- Software Improvement: Continuously sought new solutions to enhance software features and user experience, analyzing competitors to stay ahead in the market.- Subcontractor Coordination: Developed and maintained connections with subcontractors to facilitate project success.- Software Auditing: Conducted audits to ensure compliance with legal requirements, industry best practices, and software functionality.- Documentation: Created and updated software manuals and tutorials, providing clear guidance for users.- Training: Delivered both online and in-person software training sessions to ensure clients fully utilized our solutions.- Accounting and Payroll Management: Managed accounting and payroll processes for Merit Software Oy.- Office Management: Successfully ran the Finnish office, including its establishment in February 2018.During my time at Merit Software Oy, I contributed to the company’s growth and transition before it was sold to Visma Amplio (formerly Passeli Oy) in 2022.

Hyvinkää, Finland

Accounting and liaising with the customers.

Hyvinkää, Finland

Accounting internship as part of the Accounting course.

Hyvinkää, Finland

Accounting internship as part of the Accounting course.

Helsinki, Finland

At Kuudes Kerros, a brand design agency dedicated to creative problem-solving, I played a pivotal role in delivering exceptional solutions through collaboration with a diverse team of creative professionals, including brand strategists, product and service designers, architects, and graphic designers.In my role as Project Manager, my key responsibilities included:- Client Liaison: Actively communicated with customers, suppliers, and media to ensure alignment and clarity throughout the project lifecycle.- Subcontractor Management: Tendered subcontractors and handled requests for quotations to secure the best resources for each project.- Project Coordination: Compiled project timetables and coordinated various elements to ensure timely delivery and execution.- Budget and Quality Monitoring: Oversaw project budgets and quality control, ensuring all produced materials adhered to the customer's brand guidelines.- Photo Shoot Coordination: Managed logistics and coordination for photo shoots, ensuring creative vision was realized.- Deadline and Production Control: Controlled project deadlines and production timelines while monitoring invoicing and customer profitability.- Process Development: Developed and refined working procedures and workflows to enhance project efficiency and team collaboration.My experience at Kuudes Kerros allowed me to blend strategic thinking with creative execution, ensuring that our solutions not only met but exceeded client expectations.

Helsinki Area, Finland

Translating material from English to Finnish and Finnish to English.

Helsinki

At Orange Advertising, a quality-certified prepress and advertising company, I served as Production Manager, where I led a team of four and ensured the seamless execution of projects from start to finish.In this role, my key responsibilities included:- Client Liaison: Maintained effective communication with customers, media, subcontractors, and Project Managers to ensure project alignment and clarity.- Team Leadership: Managed and mentored a team of four, fostering a collaborative environment and driving team performance.- Order Management: Handled customer orders, allocated resources, and approved proofs to maintain quality standards and project timelines.- Production Oversight: Controlled deadlines, monitored production quality, and managed invoicing while ensuring customer profitability.- Process Improvement: Developed and refined working procedures and workflows to enhance operational efficiency and effectiveness.My experience at Orange Advertising enabled me to combine strong leadership skills with a keen focus on quality and customer satisfaction, ensuring successful project outcomes.

Helsinki, Finland

At Orange Advertising, a quality-certified prepress and advertising company, I worked as a Desk Top Publisher, where I was responsible for creating layouts and preparing materials for various media and printing processes.Key responsibilities included:- Layout Design: Developed visually appealing layouts for print and digital media, ensuring alignment with brand guidelines and project specifications.- Material Preparation: Prepared files and materials for diverse printing procedures, ensuring high-quality output and adherence to industry standards.This role allowed me to enhance my design skills while contributing to the overall quality and effectiveness of our clients' advertising projects.

During my two-month tenure as a Trainee at Crayon London, I gained valuable experience working on a diverse range of projects for some of the agency's major clients.My key responsibilities included:- Project Assistance: Contributed to various design jobs, collaborating with the team to meet client expectations.- Artwork Studio Support: Assisted in the artwork studio, providing support on design tasks and ensuring project timelines were met.- Photo Shoot Participation: Helped with logistics and preparations during photo shoots, gaining hands-on experience in the creative process.This role provided me with a solid foundation in the advertising industry and enhanced my understanding of both design and production processes.

London, United Kingdom

In this role at Etrusca Restaurants, I was responsible for creating and preparing printed materials for ten separate restaurants.My key responsibilities included:-Material Creation: Developed various printed materials, ensuring each piece aligned with the brand identity and promotional needs of the individual restaurants.- Printing and Preparation: Managed the printing and preparation of all project materials, utilizing several different printing processes to deliver high-quality outputs.This position further honed my design skills and provided valuable experience in managing multiple projects within a fast-paced environment.

London, United Kingdom

In my role as Desk Top Publisher at Etrusca Restaurants, I was responsible for the daily creation and preparation of various materials for ten separate restaurants.My key responsibilities included:- Menu Design: Developed and produced restaurant menus, party menus, and special event menus, ensuring brand consistency and appeal.- Promotional Materials: Designed posters, tent cards, and leaflets for special events to enhance marketing efforts.- Image Adaptation: Scanned and adapted images for use in various projects, ensuring high-quality visuals in all designs.- Printing and Preparation: Managed the printing and preparation of project materials using a variety of printing processes, ensuring timely delivery.- Website Updates: Updated and maintained the company website, enhancing online presence and customer engagement.- Marketing Support: Assisted the PR, Events, and Marketing Manager with promotional activities, including issuing mail shots and processing sales reports.- Database Management: Updated and maintained the company database, ensuring accurate and up-to-date information.This position allowed me to develop my design and project management skills while contributing to the overall success of the restaurant group.

Kerava, Finland

In my role as Secretary at Tapimer Oy, I performed a variety of administrative duties to support the organization.My key responsibilities included:- General Office Duties: Managed tasks such as posting, faxing, typing, and sending emails to ensure smooth daily operations.- Invoicing and Bookkeeping: Handled invoicing and maintained accurate bookkeeping records.- Supplier Liaison: Communicated effectively with Italian and French suppliers, facilitating smooth transactions and relationships.- Personal Assistant Support: Provided administrative support to two Managing Directors, managing schedules and coordinating meetings.- Exhibition Attendance: Assisted in organizing and attending exhibitions, contributing to company representation and outreach.This position allowed me to develop strong organizational skills and gain experience in office management and customer relations.

Further Vocational Qualification (Ammattitutkinto), First-Level Management (Lähiesimiestyö)

Holders of the first-level management qualification possess the skills necessary to effectively plan and supervise the work of a team..

Specialist Degree (Erikoisammattitutkinto), Product Development (Tuotekehitys)

This qualification equips individuals with the skills needed for proactive development within the product lifecycle. Graduates are trained.

Financial Management; Accountancy

This course is designed to refresh and enhance participants' accountancy skills, covering the latest practices, regulations, and tools.

Beng, Bachelor'S Degree Of Engineering, Media Engineering Specializing In Print Media Combined With Expertise In Production Processes.

This specialization focuses on media engineering with an emphasis on print media, integrating technical knowledge with expertise.

Business College Graduate, Economics And Accountancy

A-Levels, Finnish, Swedish, English, Mathematics And Modern Subjects