Annus Malik Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

PureVPN• Network expansion and capacity planning through statistical data analyses. • Ensure zero downtime from service provider end. • Actively participate in service provider selection process for global PoPs all around the world. • Procurement of servers from top providers around the world. • Pre-Production QA of new servers and then deliver it to devops team for configuration. • Post-Production QA of new servers once they are configured and moved to production. • Negotiate contracts for new network equipment, Servers, IP transits, bandwidth, and colocation services. • Migration activity planned and performed successfully of around 500+ servers from 1Gbps to 10Gbps uplink. • Ensure minimum 60% of speed for each server through Iperf servers monitoring. • IP addresses management. Managing IP inventory. • Seats capacity management for all VPN protocols; IPSec, IKev, TCP, UDP, Multi Daemon UDP. • Bandwidth monitoring of 800+ servers to avoid bandwidth overage charges. • Update IP2Location and Max Mind databases for geo location of IP addresses. • Cost management of network infrastructure and expansion projects. • Achieved target for saving $25,000 USD monthly from migration activity. • Competitor’s analysis. • Work closely with Devops team to reduce churn rate and address customer pain areas.

Karachi, Pakistan

Kill Ping• Live Chat for international sales and level 1 support• Brief description about the product• Respond to users queries via Email• Analyzing Mix Panel data of users and assist them according to it• WHMCS for users billing and account queries• Conducted surveys to collect feedback from customers regarding product and satisfaction• Created Know Your Customer (KYC) journey of a user• QA of every new build of Kill Ping • Suggest, promote and guide clients on filing complaints, refunds, and replacements

Responsibilities include:• Working with customers/employees to identify problems and advising on the solution• Logging and keeping records of customer/employee queries• Updating self-help documents so customers/employees can try to fix problems themselves• Working with field engineers to visit customers/employees if the problem is more serious• Testing and fixing faulty equipment

Karachi

Worked in Transmission , Switching and WLL department

Karachi

Radio Planning & Optimization DepartmentWorked with optimization and planning team to ensure optimal network performance and further improvement.Responsibilities include:- Site Auditing for existing sites to verify site database and cell design criteria’s (checking Azimuths, Mechanical tilts, Electrical tilts, and panoramic views etc.)- Conducting Data Throughput Test such as GPRS/EDGE- Network Audit (neighbour, frequency)- Single Site Verification (SSV) on EGSM band addition and 2G rollout sites using TEMS Investigation 8.0.3- Stats extraction and compilation (cell, BSC and region level).- Monitor KPI’s such as DCR, CSSR, HSR, Quality on everyday basis at cell and BSC level.- Complaint analysis

Master'S Degree, Telecommunications Engineering

Bachelor Of Science (Bs), Telecommunications Engineering

Education record

Education record

Master’S Degree, Telecommunications Engineering