Annu Thapa Email & Phone Number

Port Kembla

Wollongong, New South Wales, Australia

• Provided comprehensive assistance to diverse clientele, including students, staff, alumni, and guest members, in resolving issues related to book location, borrowing, and returns, accessing academic resources, navigating the library, obtaining memberships, and managing fines. • Rendered services through in-person interactions, phone calls, email correspondence, and real-time online chat services.• Offered internal and external referrals to pertinent departments within UOW as per their specific needs and inquiries. • Achieved an 86.59% satisfaction rate of 4/4 for addressed live chat enquires and maintained a 3.79/4 rate average.

Bremen Area, Germany

• Analyzed functional requirements of in-house web tool modules and developed them using Java, MySQL, and Vaadin framework.• Took the initiative to incorporate Scrum Framework that enhanced the team’s efficiency and agility, resulting in a 50% reduction in project delivery time.• Played a vital role in the establishment and rigorous maintenance of software development standards and documentation, resulting in a 70% increase in overall code quality, maintainability, and extendability.• Coordinated and supervised projects with outsourcing teams in Ukraine and India, providing me with valuable insights into cross-cultural communication and global collaboration.Tech stack used : The tech stack for the web tool included: Java 8, MySQL, Vaadin, Spring, hibernate, XAMPP, Eclipse, Git, and Trello

Kathmandu,Nepal

• Developed import scripts • Prepared and analyzed an Import Quality Report and a Data Specification Document.• Monitored for errors and reported issues to the supervisors whenever required.

Master'S Degree, Computer Science Majoring In Software Engineering, Machine Learning And Big Data, Distinction

Bachelor’S Degree, Major In Computer Science

Engineer'S Degree, Computer Engineering, Distinction (Highest Percentage In Field Of Engineering In Entire Nepal)

Education record