Senior Manager
Current- Senior Manager, Client Technology Reliability and Readiness (November 2021 - present)
- Support the day-to-day activities of two client-facing technology support teams, 8 direct reports
- Go-Live readiness program management, representing the Technology organization as a whole to internal business leaders
- Technology issue management, facilitating the resolution and remediation of client-impacting technology issues
- Identify gaps and facilitate cross-functional teams to implement process improvements Senior Advisor (April 2021 - November 20210)
- Manage Client Tech Issue Management Team, 5 direct reports