Anny J. Email & Phone Number

Avon, Ct, Us

United States

Renewals, Global Teams, and Account Management: Direct renewal processes, managing global team and 1,000 accounts. Renewal Retention and Exceeding Quotas: Consistently achieve a retention rate of ~75%. In 2024, produced $70M in revenue, exceeding quota by 5%.Forecasting and Team Alignment: Lead forecasting, evaluating pipeline health and driving team alignment on targets and timelines. Standardized data tracking and vaulted forecast accuracy by 20%.Customer Engagement and Incentive Programs: Achieve stretch goals—including a 15% increase in renewal rate—by uncovering at-risk accounts, improving engagement, and implementing targeted strategies/incentives.Client Relations and Customer Success: Cultivate strong customer relationships, identify trends in churn, develop actionable solutions, and drive success. o Customer Onboarding: Collaborated cross-functionally to streamline onboarding process. o Data Analysis and Strategy Alignment: Leveraged data analysis and customer feedback to better align products with needs. Improved technology integration with existing tools, leading to reduced churn. Fostering inclusivity: Foster an environment of inclusivity, trust, and open communication. o Coaching: Reduced resistance to feedback by inviting and providing objective assessments, listening to concerns, and delivering coaching.o Leadership and Team Productivity: Provided leadership that improved morale, reduced turnover, and increased productivity by ~20%. Process Automation: Streamlined renewal process with automated reminders, communications templates, and a tracking dashboard. Partner Programs and Business Partner Support: Created guidelines, resources, and training to help partners communicate product value.Loyalty Programs and Team Motivation: Spearheaded loyalty programs and incentive strategies that increased renewal rates. Tied customer retention/satisfaction metrics to staff performance, motivating teams to deliver exemplary service.

Connecticut, United States

Team Leadership and Customer Retention: Directed and motivated renewal operations team, achieving 15% boost in renewal rate. Drove proactive customer engagement, made data-based decisions, and tailored solutions to customer needs.Business Acumen, Key Metrics, and Resource Management: Accelerated progress toward key performance indicator (KPI) goals and removed roadblocks. Provided strong leadership, effective prioritization and delegation, and timely allocation/reallocation of resources.Operations Process Improvement and Dashboard Building: Collaborated cross-functionally to enhance renewal and onboarding processes. Automated tracking and built centralized dashboard that reduced labor hours by 20%, cut onboarding time by 25%, and grew revenue by 15%.Strategic Insights, Predictive Modeling, and Data Visualization: Drew on predictive modeling and data visualization tools to garner customer insights and bolster efficiency.Acquisition Integration: Facilitated smooth operational transition during SyCom and InterVision merger. o Messaging Development and Customer Experience: Managed customer messaging to reassure accounts, maintain alignment, and mitigate risk of attrition. o Team Integration and Communication: Ensured seamless communication and coordination between teams within both organizations.Transition Management and Partnership Development: Led InterVision to become a tier 1 Cisco partner as part of merger. Streamlined and integrated operational processes and technologies, ensured teams had necessary certifications, and merged customer data.

Team Development and Rapid Growth: Brought in by the chief executive officer (CEO) of SyCom to build out renewals team from the ground up, focusing on Cisco business. Increased renewals pipeline, achieving 50% growth within 1 year.Smartnet and Service Operations: Directed SMARTnet service operations, leading team to maximize renewal rates and service performance.Customer Retention and Customer Satisfaction: Managed renewals across products and services with a focus on customer retention and satisfaction.

Herndon Va

Renewal Retention and Service Contracts: Oversaw maintenance renewals for industry-leading manufacturers across Northern California, including Cisco.Account Retention: Achieved 100% annual contract value retention for enterprise and mid-market clients. Exceeding Targets: Consistently met or exceeded renewal quotas, which included surpassing quota by 125%+ in fiscal year 2014.

Herndon Va

Inside Sales and Sales Cycle Management: Managed customer orders from entry into the system to successful delivery, proactively resolving any customer or supplier issues.

Education record

Education record