Sales and CS Specialist | iGaming LATAM | Casino | Sports BettingPassionate about poker and video games since my early days, I have turned this passion into a thriving professional career. As an iGaming specialist, I bring extensive experience in sales, casino, and sports betting to the table. My primary focus is on ensuring customer experience by implementing efficient CRM strategies to foster strong connections and drive results in the LATAM market.I am constantly seeking new opportunities to expand my expertise and connect with like-minded professionals who share the same enthusiasm for iGaming. Together, let's drive success in the LATAM markets!Feel free to reach out to me for discussions on collaborations, business opportunities, or to exchange valuable insights about the industry. Let's build meaningful connections!annymeloh@gmail.com --------------------------------Portuguese----------------------------------------------Especialista em Vendas e CS | iGaming LATAM | Casino | Marketing | Aposta EsportivaDesde sempre uma apaixonada por poker e video game, hoje faço continuo essa paixão no ambito profissional. Especialista em iGaming, com ampla experiência em vendas, casino e apostas esportivas. Meu foco é garantir o sucesso do cliente, utilizando estratégias eficientes de CRM para criar conexões sólidas e impulsionar resultados no mercado LATAM.Estou sempre em busca de novas oportunidades para expandir minha expertise e me conectar com profissionais que compartilham do mesmo entusiasmo pelo iGaming. Vamos juntos impulsionar o sucesso nos mercados LATAM!Sinta-se à vontade para entrar em contato comigo para discutir colaborações, oportunidades de negócios ou compartilhar insights sobre o setor. Vamos construir conexões significativas!annymeloh@gmail.com
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Vip And Promotions ManagerPapi GamesSão Paulo, Sp, Br
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Senior Vip Customer Service Specialist / Team LeaderBc.Game Official Jul 2024 - Nov 2024São Paulo, Brazil -
Senior Customer Service SpecialistBc.Game Official Mar 2024 - Sep 2024São Paulo, Brazil
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Customer Success CoordinatorPapi Games Sep 2022 - Sep 2023Florianópolis, Santa Catarina, BrasilI am responsible for understanding our client's needs and challenges in order toprovide customized and proactive solutions for their specific needs. Additionally, I act as a point of contact between clients and the company, ensuring that their concerns are addressed quickly and efficiently. With my product knowledge and experience, I am able to educate clients on the advantages of our products.-Team management: Lead and supervise the Customer Success team, providing guidance and support to ensure their productivity and engagement.-Goal setting: Define clear goals and objectives for the CS team, aligned with the company's overall strategy and customer expectations.-Customer relationship: Maintain close contact with key customers, understanding their needs and ensuring they receive excellent customer service.-Data analysis: Utilize metrics and analytics to assess customer success, identify improvement opportunities, and make data-driven decisions.-Strategy development: Collaborate with other departments to develop strategies aimed at increasing customer satisfaction and retention.-Problem-solving: Assist in resolving customer issues and complaints promptly and efficiently.-Process implementation: Develop and enhance Customer Success processes to ensure a consistent and high-quality customer experience.-Training and updates: Stay informed about best practices and trends in Customer Success and provide ongoing training to the team.
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Executive Casino ManagerPix Prime Mar 2022 - Feb 2023Florianópolis, Santa Catarina, BrasilI was responsible for all departments of the company initially, and after leaders were assigned to each department, my focus shifted predominantly to marketing, including: Market Research; Market segmentation; Product development; Price; Promotion; Distribution; Advertising creation; Digital marketing; Digital marketing; Ethics and Social Responsibility.Other activities:-Customer service from 9 AM to 11:59 PM, focused on chip sales.-Sending daily messages to new customers (between 50 to 200 per attendant).-Creating detailed spreadsheets for all casino transactions, including pix (inbound and outbound) and bonuses.-Developing and managing targeted campaigns, considering customer profiles and suitability.-Generating videos and posts for social media and WhatsApp status.-Advertising on various websites (Reddit, Twitter, Twitch, YouTube, etc.).-Compiling task lists to assist with short-term and long-term processes.-Financial responsibilities, verifying pix entries and making payments.-Providing support for customers experiencing website issues (also supporting other attendants).-Studying new casino and leadership strategies continuously.
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Sales RepresentativeXbet Prime Jun 2021 - Aug 2022Florianópolis, Santa Catarina, BrasilRemote customer support for Xbetprime clients via WhatsApp, assisting with ticket creation for sportbets, validation, and general inquiries.-Sportbetting
Anny Melo Education Details
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Psychology
Frequently Asked Questions about Anny Melo
What company does Anny Melo work for?
Anny Melo works for Papi Games
What is Anny Melo's role at the current company?
Anny Melo's current role is VIP and Promotions Manager.
What schools did Anny Melo attend?
Anny Melo attended Universidade Federal De Santa Catarina.
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Anny Melo
Consultora Business Partner I Hrbp I Recursos Humanos I Dho I Gestão De Pessoas I Parceira Do Negócio I Desenvolvimento EstratégicoPouso Alegre, Mg1arteris.com.br
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