Anny Melo Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brazil

São Paulo, Brazil

Florianópolis, Santa Catarina, Brasil

I am responsible for understanding our client's needs and challenges in order toprovide customized and proactive solutions for their specific needs. Additionally, I act as a point of contact between clients and the company, ensuring that their concerns are addressed quickly and efficiently. With my product knowledge and experience, I am able to educate clients on the advantages of our products.-Team management: Lead and supervise the Customer Success team, providing guidance and support to ensure their productivity and engagement.-Goal setting: Define clear goals and objectives for the CS team, aligned with the company's overall strategy and customer expectations.-Customer relationship: Maintain close contact with key customers, understanding their needs and ensuring they receive excellent customer service.-Data analysis: Utilize metrics and analytics to assess customer success, identify improvement opportunities, and make data-driven decisions.-Strategy development: Collaborate with other departments to develop strategies aimed at increasing customer satisfaction and retention.-Problem-solving: Assist in resolving customer issues and complaints promptly and efficiently.-Process implementation: Develop and enhance Customer Success processes to ensure a consistent and high-quality customer experience.-Training and updates: Stay informed about best practices and trends in Customer Success and provide ongoing training to the team.

Florianópolis, Santa Catarina, Brasil

I was responsible for all departments of the company initially, and after leaders were assigned to each department, my focus shifted predominantly to marketing, including: Market Research; Market segmentation; Product development; Price; Promotion; Distribution; Advertising creation; Digital marketing; Digital marketing; Ethics and Social Responsibility.Other activities:-Customer service from 9 AM to 11:59 PM, focused on chip sales.-Sending daily messages to new customers (between 50 to 200 per attendant).-Creating detailed spreadsheets for all casino transactions, including pix (inbound and outbound) and bonuses.-Developing and managing targeted campaigns, considering customer profiles and suitability.-Generating videos and posts for social media and WhatsApp status.-Advertising on various websites (Reddit, Twitter, Twitch, YouTube, etc.).-Compiling task lists to assist with short-term and long-term processes.-Financial responsibilities, verifying pix entries and making payments.-Providing support for customers experiencing website issues (also supporting other attendants).-Studying new casino and leadership strategies continuously.

Florianópolis, Santa Catarina, Brasil

Remote customer support for Xbetprime clients via WhatsApp, assisting with ticket creation for sportbets, validation, and general inquiries.-Sportbetting