Amanda Noel Email & Phone Number

Manage and mentor a dynamic team of applications specialists supporting physician users on both our newest web-based and legacy platforms for several large hospital networks, including MEDITECH’s largest customer, HCA.Ensure successful project execution through effective task delegation and resource allocation, consistently completing complex projects on time.Conduct regular performance reviews, providing positive feedback, areas for improvement, and yearly goals to foster my team’s professional growth.Work closely with hospital leadership, local IT, and end users to analyze complex clinical workflows and recommend optimal system configurations to maximize ease of use and overall efficiency for end users.Develop customer training reference guides for new enhancements, including thorough explanations and screen captures.

Provide implementation and service customer support for over 150 hospitals with a focus on physician user applications. Demonstrated exceptional customer service by promptly responding to software-related inquiries and resolving technical issues.Facilitate functionality and build trainings for customers, both remotely and on site.Developed a comprehensive knowledge of our software products, allowing me to provide in-depth explanations and guidance to customers, resulting in increased user adoption.Collaborate with cross-functional teams to escalate and prioritize critical software issues.Identify software defects, create bug reports and feature requests, and track each report until it is resolved.Coordinate with outside vendors such as Dr First, IMO, and Krames

Peterborough, Nh

-Supervised three terms of 60 girls-Communicated and coordinated efficiently with other staff members-Trained and dealt with a large number of problems, conflicts, and emergency situation with fast thinking-Developed leadership program and taught skills to campers in their last year

North Dartmouth, Ma

-Designed and implemented a customized and statistically valid marketing research study for HIG Insurance-Study included interface, survey construction, data collection, and manuscript preparation

North Dartmouth, Ma

-Called and connected with alumni of UMASS Dartmouth-Requested donations from alumni to go towards scholarships for students

-Registered college students to vote in the 2008 Presidential election-Organized a voting rally to boost interest in voting