• Served as the 24/7 primary point of contact for monitoring, analyzing, escalating, and providing support for applications, infrastructure, and network services.• Provide application support to Wiley’s internal customers for in-scope applications and ensure timely and effective resolution of incidents.• Provided support for middleware-related components such as Apache, Tomcat, and Java.• Performed upgrades for middleware components including Apache, Tomcat, Java, etc.• Experience with a High Availability (HA) SFTP solution (CrushFTP - Hosted on Linux) for internal applications.• Utilized practical experience developing Splunk dashboards for in-scope applications’ (CrushFTP - Hosted on Linux) log analysis.• Handled in-scope applications’ version upgrades, SSL certificate renewals, post-validation procedures, and other relevant tasks to ensure smooth operation.• Served as the Subject Matter Expert (SME) for the team's automation developments of internal tools and collaborated closely with the automation team to identify potential areas and opportunities for process automation, enhancing operational efficiency and performance.• Created and maintained application/infrastructure run books and technical documents in Confluence such as Standard Operating Procedures (SOPs) and other documentation to address known issues, workarounds, and processes.• Take a part in developing effective strategies to address and resolve operational issues.• Initiated continuous process improvements to enhance operational effectiveness.• Managed the Operations Center queue (ServiceNow), including handling incidents and generating reports.• Collaborated closely with Incident, Problem, and Change management.• Assisted in Major Incident (MI) bridges and Root Cause Analyses (RCAs).• Acted as a representative for the platform and provided input to Change Advisory Boards (CABs).• Assisted in security incidents as needed during Major Incident (MI) bridges.

• Provide customers with integrated solutions in the areas of metal processing and sheet metal technology.• Coordinating with the customers to identify the requirements.• Using AutoCAD 2D/ 3D, SolidWorks, Revit Architecture, and SketchUp tools to draft the sheet metal designs.• Hands-on experience using TRUMPF programming software for sheet metal programming and production control across all workflows.• Develop project concepts and maintain optimal workflow.• Implement new formulas and calculations to manage various types of sheet metal bend deduction charts.• Supervise a team to ensure successful completion of projects within given deadlines.• Coordinate with the manufacturing team to deliver structures from simple sheet metal to complex welded assemblies.• Provide complete solutions from drilling to assembly of sheet metal components.• Designing a Tailor-made complete exhaust system to replace individual parts.• Coordinate with product teams to prioritize identified materials and address architectural issues.• Coordinate closely with the product team to provide quotations to the customer.• Create well-designed metal structures following standard architectural procedures.• Collaborate with external vendors to fabricate sheet metal structures as required.