Follow up on insurance claims and ensure a higher percentage of payments. This includes handling multiple jobs, following up on unpaid bills, identifying trends and decreasing AR days for the jobs.Roles and Responsibilities:• Handle an account managers queue• Follow up on the unpaid bills and ensure payments• Handle all the correspondences with the insurance companies for payments• Train new agents on the process and ensure they attain optimum performance• Perform quality checks on all correspondences that the team sends out.Accolades & Accomplishments:• Was shortlisted to represent the project in a meeting with an account manager in less than 4 months of joining the company• Received appreciation from the analysis department for reducing the AR days in the jobs handled• Was give the additional responsibility of quality analyst and tracking of the correspondences that are sent out from the team• Received appreciation from the reporting manager for maintaining consistent levels of quality, productivity and taking additional responsibly.

Update and maintain the online retail website. This includes correspondence with vendors, setting up new products for sale, quality checks and promotions.Roles & Responsibilities:• Managing a team of seven• Transitioning new tasks to the team• Creating and maintaining training documents• Improving the efficiency of the team in both quality and quantity• Corresponding with the vendors and buyers.Accolades and Accomplishments:• Transitioned new processes from the US, that included receiving training for the new tasks, working on sample files, interacting with the client on the finer points of the process, creating training documents for the process, setting SLAs, ensuring adherence to deadlines and moving the process into live production mode• Helped in designing and implementing a new folder structure for the entire process and helped in standardization that also served as a first step to creating a effective data backup• Implemented a quality check process for the team to check completed work, thereby enabling a more standardized approach to gauging the quality of a resource, eliminating repetitive errors and assuring high quality of output to the clients• Created a new mailing structure that helped in having a standardized mailing list across all categories. It also reduced the need for the process to be people dependent.• Helped in automating a chunk of the NIS process with excel macros and saved up to 30% of the productive time by eliminating repetitive tasks• Created automated status reports for the tickets queue that enabled appropriate handling of volumes and also ensuring that any ticket assigned to the queue was not missed. It also ensured reduction in the time spent on reporting and tracker maintenance.

Collecting market information including sales and services offered by the retail and wholesale marketers in the US. Information was collected by means of direct calls and research.Roles & Responsibilities:• Assigning work to team of seven• Meeting client requirements• Keeping a track of work status• Researching client challenges• Auditing completed workAccolades & Achievements:• Was awarded star performer certificate for working on the quality of the Phillip Morris project and increasing the quality of the overall output• Worked on a new Project (BDN) from start to completion: It included maintaining track of the volumes, distributing work to 4 people, filtering common records to increase productivity and reporting progress to the team lead• Created cheat sheets for daily use: Created a cheat sheet with a list of all the categories in the process and also listed the category specific rules. This reduced up to 25% of the time spent by freshers on referring to documents or asking senior associates• Trained new joiners on on the day to day requirements and work of a market analyst including making calls and maintaining records• Was part of the team that transitioned the Coke Project, that included working on huge volumes of records, adapting to major changes in the tools, helping the team with the major changes made to the classification of records, maintaining track of work flow, quality checks and also ensuring adherence to deadlines• Was the single point of contact for the 97Z team, helped in the interaction between the team members and management • Was a backup for the team lead: Tracked the complete flow of work for the 97Z team including receiving work form the client, distribution of work to the team, adhering to deadlines, interacting with the management on the status of the team and its work and freed the team lead for other priority tasks• Was selected to represent TDO team for the El Faro Buddy Program.