Power BI Development Expertise in creating interactive reports and dashboards in Power BI. Proficient in DAX (Data Analysis Expressions) for advanced calculations. Skilled in Power Query for data transformation and modeling.Data Modeling and Analysis Extensive experience in data modeling and designing efficient data structures. Ability to analyze complex data sets to identify actionable insights. Strong knowledge of data warehousing concepts.ETL (Extract, Transform, Load) Proficient in data extraction, transformation, and loading processes. Experience with ETL tools such as SQL, MS Access, SharePoint, OneDrive. Leadership and Team Management Proven ability to lead and mentor a team of BI developers and analysts. Effective communication and collaboration with cross-functional teams.Business Intelligence Tools Familiarity with other BI tools like Tableau, Excel for comparative analysis. Database Management Hands-on experience in SQL skills for data retrieval, manipulation, and reporting. Experience working with SQL Server and relational databases.Project Works P&G Daily / Weekly and Monthly Dashboard Included all KPI parameters: P&G Summary Trend Report L1 & L2 Trend Report Daily Trend Report Current Month SLA Overall Carry Forward Tickets PR Summary Resource Deep Dive P&G Employee Scorecard Included all KPI parameters: L1 Employee Scorecard MDM Employee Scorecard Testing Employee Scorecard L1 Team Score Card SSG Team Employee Scorecard Included all KPI parameters: Tier 1, Tier 2, NextGen, XWC, SET prod, FMT BULK, SSG Lead Score Card Xerox EMEA, AMERICA DashboardIncluded: Product Performance Location Performance Ticket Performance Agent Performance SLA Performance Genesys Call Performance (Offer, Handled, Abandoned, Within SLA, LOS, AHT, Over 10 mins) Remote Support Performance Supported the development of automated reporting solutions.

Managed USA, UK, Sanai, Singapore and Chennai infrastructure supportcontracts and reduced costs over a year. Responsible for Windows, Unix,Network, Backup, Storage, Security, desktop management supporting ITInfrastructure. Created processes to reduce downtime and increase reliability ofsystems using automated technology Developed "Road map" for Infrastructure support for windows servers, storagecapacity, backup retention, Monitoring system, VM & Clone Handover windows. Planned and coordinated all operational activities including management ofservice levels, new operating releases, and problem escalation. Planning and Managing all the predefined in-flight projects agreed in overallproject Technical SOW and managing Ad-Hoc projects over and above theTechnical SOW. Also, have involved in recurring (weekly, monthly andquarterly) direct review meetings with customer, projecting the presentation withapt metrics for both overall and in-depth review Monthly BRQ billing done on time and regular follow with finance team togenerate invoice and shared to customer via portal. Creating Project Code in PI portal as per business requirement base on EE, EN,NN category. Creating Project billing as per (FPP, RFB, T&M, ADDC, AIOC, TOPO). Monthly OPSHi5 & DEI audit are maintaining Green with 98%. RAS assignation for new joiners & existing resource (Assignation/ delimit/extension/backdate/AAFD/SA/Level Mapping/TMS) Handled DR (Disaster Recovery) & BCP (Business Continuity Plan) and drillwill be conducted every year. Preparing and driving TSOW Projects / Operational Project with Offshore /Onsite resources and then deliver on time. Preparing Yearly TSOW renewal document which includes Incident, Operation,Change, Projects and Transformation. Resource Planning is done on yearly basis, Monthly PIP, P&L revenue, YearlyBudget, Non Labour Budget Preparing PPT for Risk and Issues, Action items, Lesson learned, pareto analysis.

• Work with business partners to understand business objectives and develop value-added reporting and provide ad-hoc data extracts and analysis• Work effectively as a member of a team, as well independently• Contribute to the improvement and efficiency of new and existing application functions and dashboard.• Knowledge of Postgresql Server development, and visualization tool ( Power Bi and Tableau ) would be an asset• Contribute to the development of automated reporting solutions• Create and deliver Operation dashboard and analyses for senior and executive level audiences• Create and maintain detailed documentation on all projects/requests