- Implement data-driven approaches to guide content and marketing strategy- Collaborate with cross-functional teams to build and maintain analytical models and dashboards- Utilize data visualization tools to effectively communicate data insights for decision-making and strategic initiatives- Develop and implement Service Level Agreements (SLAs) to ensure transparency and accountability in the services provided by the managed service provider- Analyze customer feedback and CSAT… Show more - Implement data-driven approaches to guide content and marketing strategy- Collaborate with cross-functional teams to build and maintain analytical models and dashboards- Utilize data visualization tools to effectively communicate data insights for decision-making and strategic initiatives- Develop and implement Service Level Agreements (SLAs) to ensure transparency and accountability in the services provided by the managed service provider- Analyze customer feedback and CSAT data to identify trends and areas of improvement- Lead implementation of new tools for workflow automation, CRM and data analytics Show less

Managing end-to-end analytics framework on FutureSkills Prime (a B2C e-learning platform), supporting Government of India's nation-building initiatives

Led process reengineering initiatives to automate and consolidate end-to-end service process; restructured communication flow among more than 50 stakeholders and cut down paperwork by 100%Supported onboarding of strategic partners across the skilling value chain to facilitate skilling projects with outlay of INR10 million to INR 50 millionEnabled creation of knowledge hub for stakeholders from 36 sectors and 12 State and Central skill development schemes. The portal is repository of… Show more Led process reengineering initiatives to automate and consolidate end-to-end service process; restructured communication flow among more than 50 stakeholders and cut down paperwork by 100%Supported onboarding of strategic partners across the skilling value chain to facilitate skilling projects with outlay of INR10 million to INR 50 millionEnabled creation of knowledge hub for stakeholders from 36 sectors and 12 State and Central skill development schemes. The portal is repository of more than 150 reports, literature works, and impact evaluation studies from NSDC, Sector Skill Councils and other development agencies. Show less

- Support the global marketing category procurement team of a global pharmaceutical company- Assist in the development and implementation of sourcing strategies across different sourcing value levers through internal data analysis as well as external market analysis- Create spend and savings performance dashboards to support the category leadership team review the performance by countries, sub-categories, projects and suppliers- Enable the correct classification of spend across… Show more - Support the global marketing category procurement team of a global pharmaceutical company- Assist in the development and implementation of sourcing strategies across different sourcing value levers through internal data analysis as well as external market analysis- Create spend and savings performance dashboards to support the category leadership team review the performance by countries, sub-categories, projects and suppliers- Enable the correct classification of spend across categories and vendors- Provide the analytical support, such as opportunity assessment, price benchmarking, supplier risk analysis and stakeholder training on various internal savings initiatives- Responsible for the end to end client management and delivery of research requests Show less

 Preparation of presentation-ready research reports Preparation of industry reports and papers detailing industry trends and developments Competitive Intelligence reporting, to keep track of various competitor developments Business research using industry-specific databases along with other information databases (Factiva, Hoovers, ThomsonOne, Profound, ISI Emerging Markets, OneSource, IBISWorld, BVD Orbis, Capital IQ) & internet.