My name is Anoop from India. Currently I am working as Senor IT Engineer in NMC Royal Hospital LLC Dubai.

In worked as Senior Customer Support Engineer, Handling Post warranty business, by giving best Pricing & Quality service. Ensure the delivery of product fixes within time frame. Doing Microsoft Surface service and technical support project for Redington sales- UAE, Qatar, Kuwait and Bahrain. Handle all client issues and if required escalate it to required departments. Providing estimation on time to the customers. Specialized in the repairing & upgradation of Gaming Laptops & Desktops like DELL Alien ware & ACER Predators models. Configures, tests, and maintains LAN/WAN equipment’s and related services Identifies, diagnoses, and resolve network problems. Customer focused /target oriented, achieving the individual Target of 15K$/Month. Using Advanced Knowledge of Diagnosing & Trouble Shooting giving proper service to Customers & Venders. Quality Checking and monitoring, system upgrades including OS patches, anti-virus updates. Analyzes user needs and recommend appropriate hardware & system upgrade Troubleshoot complex IT queries and offering a speedy reply to client issues through calls and emails. Handle requests from national and external customers and solve it through electronic mail. Analyze problems and identify solutions using Diagnostic tools. Quality checking of Products.