Single point of contact between project management team and appropriate IT groups from solution planning. Various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements. Analyzing customer satisfaction functionality requests for providing IT team, done the user acceptance testing in the final project implementing test scenarios. Maintain defined Service Level Agreement and ensured proper vendors coordination for getting services deliverables delivered and 24x7 Operations management on all related module. Monthly invoicing, Payment collection and project cost optimization. Handling of various levels of monthly, quarterly and yearly routine & refresher training & monitoring of modules for best delivery. Planning and execution of monthly & quarterly meeting, determining deviation from plan/ goal and taking corrective action with Cost effectiveness. Handling escalated calls from helpline & help-desk regarding refund of failed transaction and cancelled ticket/Services or any operational issues and routine transnational settlement with Payment gateway. Stock management of related spare parts with timely coordination of procurement team, vendors & suppliers and related billing.